AR Advisor - Customer Service

Customer Support Specialist – AR Operations (Hybrid, Full-Time)

Schedule: 8-hour shift, Full-Time

Location: Hybrid (onsite + remote)

Pay Range: $26–$30/hour DOE

Overview

We're seeking a Customer Support Specialist to join a dynamic Accounts Receivable (AR) Operations team. In this hybrid role, you'll provide professional, responsive support to branches and customers, helping to resolve inquiries, educate users on product features, and maintain accurate records. This position offers a great opportunity to grow your career in a collaborative, fast-paced environment where problem-solving and communication skills are highly valued.

Key Responsibilities

• Customer Support: Respond to inquiries via phone, email, and chat in a timely, professional, and empathetic manner.
• Product Expertise: Develop in-depth knowledge of company products to effectively guide customers and provide accurate information.
• Issue Resolution: Identify customer needs, offer solutions, and escalate complex issues to appropriate teams when necessary.
• Documentation: Record interactions, transactions, and resolutions in internal systems (e.g., ServiceNow).
• Collaboration: Partner with internal departments to ensure smooth and efficient resolution of AR-related issues.
• Training & Best Practices: Support onboarding of new team members and contribute to continuous improvement efforts.
• Customer Satisfaction: Deliver exceptional service and maintain a customer-first mindset.

Qualifications

• Education: High school diploma or GED required.
• Experience: Accounting or customer service background preferred.
• Technical Skills: Proficient in Microsoft Office (especially Excel). Experience with SAP S/4 Hana FI and High Radius CAA is a plus. Familiar with help desk software, CRM platforms, and remote support tools.
• Soft Skills: Excellent verbal and written communication, strong organization and multitasking abilities, and a proactive, adaptable attitude.

Why This Role

Hybrid flexibility – enjoy both remote and in-office collaboration. Competitive pay – $26–$30/hour DOE. Career growth – opportunity to build valuable experience in AR operations and customer support.

If you're a problem solver who thrives on helping others and enjoys working in a fast-paced, team-oriented environment, we'd love to connect with you. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.