Advanced Medical Appointment Support Assistant

Advanced Medical Support Assistant

Duties and responsibilities include but are not limited to:

1. Ensure appointments are made from a provider's order.
2. Coordinating administrative services for veterans, family members, and caregivers to ensure continuity of inpatient and outpatient care.
3. Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
4. Explaining the VHA mandate to collect insurance information to Veterans and their families.
5. Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
6. Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
7. Resolving difficult problems and diffuses potential dissatisfaction with VA services.

Multiple locations depending on position availability: Craig, CO Glenwood Springs, CO Grand Junction, CO Montrose, CO Moab, UT

Requirements:

• United States Citizenship
• Proficient in spoken and written English
• Experience: Six (6) months experience of clerical, office, customer service, or other administrative work, preferably in a patient-care setting, or education of one (1) year above high school, or equivalent combination of experience and education

Position Highlights:

• Work Schedule: Full time; work schedule will be determined upon selection
• Onsite: Role is in-person at the designated VA Medical Center
• Strong work/life balance at a mid-sized medical facility with a strong patient focus
• Paid Time Off: Accrual of annual leave/PTO and sick leave plus 11 paid federal holidays
• Excellent Federal Benefits: Insurance - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Retirement: Social Security plus traditional federal pension (5-year vest), and federal 401K
• Compensation: Competitive base salary range: $44,959 - $68,899 per year.

About us:

We serve those who served our country providing critical medical services including acute and chronic inpatient and outpatient care. The facility consists of 62-bed capabilities for surgical procedures, specialty care, mental health outpatient services, as well as a Community Living Center, social programs and services, onsite lab, plus primary care, outpatient specialty clinics, and 4 outlying, community clinics. The service area encompasses western Colorado and eastern Utah regions. Grand Junction is an outdoor recreational hub; a small-size metro community set in the high desert and mesas of the Rocky Mountains. Come enjoy the majestic beauty and mild climate of the western Colorado canyons and countryside.