Case Manager, Veteran Services - Renewal Village - 10775

Case Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

We are seeking a compassionate and organized Case Manager to support individuals in our Transitional Housing program, with a primary focus on veterans. The Case Manager provides comprehensive support through client-centered case management, including assessing needs, developing individualized service plans, and monitoring progress toward housing stability and personal goals. Using a Housing First and harm reduction approach, this role connects clients to essential services such as healthcare, benefits, employment resources, and community programs. The Case Manager works collaboratively with cross-functional teams and partners with the VA to ensure veterans receive the highest quality care and support, while advocating for client success and long-term stability.

Additional Requirement: Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits:

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Essential Job Functions:

• Works as a member of the CCH Community Resources Team to provide face-to-face services to homeless individuals which at times, may require meetings outside of the office. Assist clients in recognizing and defining their own service needs, inform them of available services and help them access goods, services, financial benefits, ID's, housing, and other needs.
• Works collaboratively with homeless service providers in the community and CCH programs to provide optimum coordination, communication, and continuity of services.
• Provides services to clients in a trauma-informed, culturally competent manner.
• Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
• Builds relationships with clients with the goal of housing, benefits, and other resources needed to end clients' homelessness.
• Transports homeless individuals using a CCH vehicle or an approved personal vehicle.
• Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high-quality service.
• Meets with clients through a walk-in process or sets individual appointments with clients as needed.
• Completes all necessary documentation and electronic data entry requirements records in HMIS and EHR in a timely and thorough manner and in compliance with all relevant HIPAA regulations.
• Record all services in a timely and complete fashion in the EHR.
• Maintain up to date records in EHR.
• Record telephone and other communications as needed in the EHR.
• Manage tasks and scanning as needed to have a complete and current chart.
• Maintain accurate information regarding client's insurance status.
• Utilize the EHR and any future upgrades as directed.
• Assesses client needs, develops short and long-term service and treatment plans.
• Coordinates ongoing clinical and case management services to individuals.
• Returns all work-related emails and voicemails.

Qualifications Summary:

• Bachelor's degree in human services, social work, psychology, international relations, or related field preferred.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.
• Must have a valid driver's license.

$25 - $25 an hour WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.