Support Services Director

Support Services Director

If you like working in the community, building relationships with the people you serve, and having a healthy work-life balance, we have the job for you. Join the police department at the CU Anschutz Medical Campus, the largest academic health center in the Rocky Mountain region. You'll have an important job serving those who protect others through ground-breaking, life-saving research at the forefront of transformative education, science, medicine, and healthcare.

Key Responsibilities

Strategic Direction and Policy Development - 25%

• Oversee the strategic direction of the Support Services section.
• Responsible for developing and implementing goals, objectives, policies, and priorities for assigned functions; recommend and implement resulting policies and procedures.
• Identify opportunities to improve service delivery methods and procedures, identify resource needs, review with appropriate management staff, and implement improvements.

Community Liaison and Agency Representation – 25%

• Liaison for the Support Services section with other divisions, departments, and outside agencies, as applicable. Negotiate and resolve sensitive and controversial issues.
• Serve on a variety of boards, commissions, and committees as appropriate.
• Provide responsive staff assistance to higher-level management staff.
• Attend and participate in professional group meetings; stay abreast of new legislation, trends, and innovations in public safety communications, records, property and evidence, digital media, monitoring centers, and Clery compliance.
• Serve as the agency's CCIC/NCIC Coordinator, overseeing training, security, and the use of the National and Colorado Crime Computers.

Budget and Resource Management - 20%

• Oversee, direct, and participate in developing and administering the assigned annual budget; forecast funds needed for staging, training, equipment, materials, and supplies; and monitor expenditures.

Staff Management and Training – 15%

• Select, train, motivate, and evaluate direct reports; provide or coordinate staff training; work with employees to correct individual or unit deficiencies.

Organizational Studies and Improvements – 15%

• Conduct various organizational, investigations, and operational studies; recommend appropriate modifications to assigned programs, policies, and procedures.

Work Location: Hybrid – this role is eligible for a hybrid schedule of up to 6 days per month of remote work.

Why Join Us: Are you ready to make a meaningful impact in public safety? Join the University of Colorado Anschutz Police Department (CU Anschutz PD) as a Director of Support Services and lead our dedicated team in Emergency Police Communications, Police Records, Property and Evidence, and Clery Compliance.

At CU Anschutz PD, you'll be part of a dynamic and innovative environment where your expertise will drive service delivery and community safety excellence. Embrace the opportunity to shape the future of public safety communications and compliance while working alongside passionate professionals committed to making a difference. Your leadership will enhance operational efficiency and contribute to the well-being of our vibrant campus community. Come be a part of something bigger and help us set the standard for public safety in higher education.

Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications: Minimum Qualifications:

• Bachelor's degree from an accredited college or university in Business Administration, Management, Public Administration, Communications, or a closely related field.
• AND at least eight (8) years of professional experience with at least four (4) years of supervisory experience in a related field.
• Substitution: An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis OR a combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Preferred Qualifications:

• Five (5) or more years in Police Communications or Police Records
• Five (5) or more years of experience as Records Management System Administrator to include CAD/RMS
• CCIC/NCIC, CCRN, and/or other applicable certifications
• Experience with NIBRS, Property and Evidence protocols, Clery Compliance

Conditions of Employment:

• Must be willing to be sedentary, sitting for long periods
• Must be willing and able to work in a confined workspace
• Must be willing and able to work long hours, various shifts, weekends, and holidays
• Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages
• Must be willing and able to pass a Civilian Police Department Background Check, which will include: Personal History Questionnaire, Integrity Interview, Polygraph, Fingerprint Check, Drug Screen, Credit/Civil Check, Criminal History and Driving Infractions Check, and Reference Checks.

Knowledge, Skills, and Abilities:

• Possesses an advanced understanding of public safety radio system operations.
• Ability to execute complex written and oral instructions. Compiles computerized statistical data reports.
• Excellent oral and written communication skills.
• Ability to read, understand, and interpret written materials, often of a technical or detailed nature.
• Ability to remember situations, details, laws, regulations, procedures, policies, etc.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations supporting unit/organizational goals.
• Establish and maintain effective, collaborative, positive relationships with those contacted during the course of work.
• Knowledge of the principles of Emergency Operations Planning is desirable.
• Exceptional interpersonal and leadership skills in dealing with subordinates, supervisors, and the general public.
• Knowledge of the methods and practices of university law enforcement, including knowledge of criminal laws, rules of evidence, CORA, and community policing principles.
• Knowledge of the Clery Act, FERPA, applicable sections of Title VII, IX, and other federal rules and regulations and how they relate to the operations of a university police department.
• Knowledge and experience with supervisory techniques, management principles, and police organizational leadership.
• Knowledge of physical security technology.
• Ability to plan, direct, and evaluate the work of subordinates.
• Ability to develop, implement, and assess goals and departmental objectives and to communicate through written policies and procedures.
• Demonstrated ability to exercise sound judgment, exhibit leadership in sensitive and emergency situations, and make critical decisions.

How to Apply: For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences related to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email addresses.

Screening of Applications Begins: Immediately and continues until position is filled.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as $98,892 - $125,790.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave,