Enterprise Service Management (ESM) Technical Product Owner

Enterprise Service Management (ESM) Technical Product Owner

University of Colorado Anschutz Medical Campus

Department: Office of Information Technology

Job Title: Enterprise Service Management (ESM) Technical Product Owner

Position #: 00733163 – Requisition #: 37910

Description

Are you an experienced software developer or product owner who loves working with customers and is passionate about service delivery? Join the Office of Information Technology as our Enterprise Service Management Technical Product Owner, where you'll lead the configuration and implementation of TeamDynamix across two vibrant campuses. This role blends hands-on application development with stakeholder engagement, helping drive our transformation into a service-first organization. If you're passionate about service, innovation, and mentoring others in a collaborative environment, this is your opportunity to make a lasting impact!

Key Responsibilities

• Design and build request forms, workflows, and automation in TeamDynamix to streamline service delivery.
• Integrate systems like Oracle Identity Manager, HRMS, Microsoft 365, and ClickUp to create a connected service ecosystem.
• Collaborate with stakeholders to translate business needs into scalable service management solutions.
• Support service providers through onboarding, training, and mentoring as they adopt new tools and processes.
• Shift left by configuring conversational AI, automation, and self-service capabilities in TDX.

Work Location

Hybrid – This position is eligible for a hybrid work environment. The work schedule will be based around core working hours in Colorado Mountain Time.

Why Join Us

Information Strategy and Service (ISS) is a large department that encompasses the Office of Information Technology (OIT), Information Security and IT Compliance (ISIC), and Information Data Empowerment and Analytics (IDEA). In Information Strategy and Services (ISS) we emphasize six key principles that connect our teams and ensure our success:

• Curiosity- Explore beyond one's own experience and environment.
• Compassion- Demonstrates empathy, understanding, and respect for all people.
• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.
• Commitment- Dedication and engagement one has to their job, team, organization and university.
• Competence- Know our craft and be committed to continuous improvement and learning.
• Confidence- Be empowered and assured to represent our customers and their needs.

In OIT we value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment.

Why Work for the University?

At the University of Colorado Anschutz Medical Campus, you'll be part of a nationally recognized institution at the forefront of health innovation and technology. With multiple prestigious national designations, including as a top-tier academic medical center and a hub for cutting-edge research. CU Anschutz offers IT professionals the opportunity to support groundbreaking work that transforms healthcare and improves lives. Here, your expertise in technology directly empowers world-class research, education, and clinical care. Join a collaborative, mission-driven environment where your skills make a real impact. Here, your work matters.

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications

Minimum Qualifications:

• Education: Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a closely related field.
• Substitution: 4 years of professional or high-level technical/facilities work experience may be substituted for the bachelor's degree. Or an associate's degree with two years of relevant work experience may be substituted for the bachelor's degree
• Experience: Senior
• 2-4 years of relevant experience in software administration and configuration or technical product ownership.
• Principal
• 3-5 years of relevant experience in software development or technical product ownership.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience with iPaaS
• Experience developing and administering service delivery applications, such as TeamDynamix, Service Now, or Jira
• ITIL v4 Foundations Certified
• Experience with higher education and/or medical education IT environments
• Experience with IT Governance and Change Enablement (CAB) practices
• Experience with data analysis and reporting tools
• Experience building, supporting, or using conversational AI tools

Knowledge, Skills and Abilities:

• Proven experience in software development
• Demonstrated experience in software product ownership
• Experience with agile methodologies of continuous improvement
• Strong understanding of service delivery best practices
• Excellent leadership skills and a record of leading through influence
• Ability to work under pressure and self-manage multiple competing priorities
• Exceptional critical reasoning and problem-solving abilities
• Effective communication and interpersonal skills, with the ability to translate between business and technical audiences
• Ability to work in a fast-paced and high-stress environment
• Strong organizational and project management skills

This position is not eligible for university-sponsored work authorization. Candidates must be authorized to work in the U.S. without current or future university sponsorship. Individuals with existing, valid U.S. work authorization are welcome to apply.

How to Apply

We value the thoughts you put into a cover letter and would like to see your resume, and list of references. For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: ISS Human Resources iss-humanresources@cuanschutz.edu

Screening of Applications Begins

Immediately and continues until position is filled. For best consideration, apply by October 12, 2025.

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established as:

Senior $75,505-$96,043

Principal $86,831-$110,449

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Equal Employment Opportunity Statement

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and