Access Services Specialist

Access Services Specialist

The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library's collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs.

This Access Services Specialist will serve as the backup for opening operations for the library, including the physical building, customer service desk, and the online AskUs services portal. This role will be directly responsible for staffing and supervising these areas of the library, which includes determining staffing needs and managing the full-cycle recruitment and hiring process for student employees. As a student supervisor, this role will manage onboarding, training and schedules, process timesheets, and oversee student performance. The position also supports laptops and other gadgets circulated by the library and helps to advertise and promote these resources.

The Access Services Specialist assists users with library technology and discovery systems to aid patrons in finding and determining appropriate resources. With a focus on strong customer service, this role will provide consultation and support to student, faculty, and academic library researchers on the library's online AskUs system and from the library's customer service desk. This requires a strong understanding of library resources and services, providing instruction and guidance in use of resources, and determining gaps in service. The position also provides support in keeping statistics such as library's gate count, assists with collection of user feedback as directed, and takes on special projects and other duties as assigned. Many of the duties of this position are areas where training will be provided as necessary and immediate direct experience across all the duties is not expected. Candidates who are excited about this position but whose experience does not align perfectly with every qualification are encouraged to apply.

Key Responsibilities:

• Information Research Support, Customer Service, and Circulation 25%: Supporting and answering questions from library patrons in person at the circulation desk and over the library's virtual Askus service point. Helping customers use the library's discovery tools including the library catalog and local collections, website, article databases, research guides, and clinical research tools. Assisting customers with the use of multimedia in the facility and with equipment/gadgets circulated by the library. Supports the library conduct policy and engages customers as necessary to maintain an atmosphere conducive to study and research in the library. Assists with other circulation services as directed and supports course reserves as needed. Maintains and updates circulating laptops and other gadgets.
• Student Employee Supervision 40%: Acts as the department's student employee coordinator and directly supervises student employees (8-10 workers). Manages student full-cycle recruitment, hiring, onboarding, processing timesheets, and performance reviews. Responsible for training of student employees and managing student schedule of weekly shifts to support department needs. Develops training and professional development resources for student employees.
• Backup for Patron Services Functions 25%: Acts as a backup for the Patron Services Librarian, ensuring continuity in library services. Processes library account applications, handling unique user accounts such as VCF, retired faculty, and bioengineering students, and using systems such as HCM (for employees and students). Manages patron data tasks like patron loads, purges, and preload procedures.
• Other Duties as Assigned, Committees, and Professional Development 10%: Participates on library committees, interdepartmental task forces and working groups, and serves on library search committees to recruit new employees. Supports department advertising by writing about services for the library's blog and campus email announcements. Assists with user surveys. Pursues job-related professional development and continuing education opportunities.

This description is a summary only and is not intended to be all-inclusive. The duties of this position may change from time to time based on business need.

Work Location: Hybrid – this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.

Why Join Us: The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library's collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs.

Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Minimum Qualifications:

• A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
• Substitution: A combination of education and related technical/military/ paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.
• One (1) year of professional library experience, academic or public.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Customer service experience working on a customer service desk in person or virtual, or on the phone.
• Experience with circulation services, interlibrary loan, or information reference assistance in a library.
• Experience with answering questions about library research and helping people to search for information resources.
• Experience with library catalogs, databases and other information tools for discovery and research.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Knowledge of utilizing library search tools to search and retrieve information from electronic databases and computer systems.
• Ability to manage multiple tasks and projects; meet multiple deadlines; work independently with minimal supervision.

How to Apply: For full consideration, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position Curriculum vitae / Resume Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to: Tanya Tamim, Tanya.Tamim@cuanschutz.edu Screening of Applications Begins: Immediately and continues until position is filled. For best consideration, apply by 1/19/26 Anticipated Pay Range: The starting salary range for this position has been established as $48,989.00-$62,314.00. The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Equal Employment Opportunity Statement: CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

Background Check Statement: The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement: CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties,