Costumer Service Specialist Production Planning - Medizintechnik (m/w/d)

Costumer Service Specialist Production Planning - Medizintechnik (M/W/D)

Location: Nieder-Olm, DE

Job Family: Supply & Logistics

Country/Region: Germany

The Tracoe Medical GmbH, headquartered and based in Nieder-Olm (Rhineland-Palatinate), is one of the leading developers and manufacturers of medical products and aids for patients with tracheostomy. The focus of the premium product portfolio is on tracheostomy cannulas and accessories for patient care in the clinic as well as in the home care sector. Tracoe Medical has been part of the Atos Medical / Coloplast Group since 2021/2022 and employs around 300 staff at the Nieder-Olm site. The company has a 60-year history and has been selected three times for the Top 100 of German Mittelstand.

To strengthen our team, we are looking for a Specialist Costumer Service Production Planning - Medizintechnik (M/W/D) starting at the earliest possible date.

Position Scope: Full-time, 40 hours per week

Location: TRACOE Medical GmbH, Nieder-Olm / Germany

Role Objective:

Your main tasks and responsibilities:

• Full and independent control of the order processing (B2C) for several product groups
• Continuous maintenance of customer and product data master data
• Act as a contact point and "internal representative" for our customer to ensure and implement customer needs within the company
• Proactive customer service including appointment confirmations, follow-ups, and escalation management
• Forecasting & demand planning including analysis of customer requests and creation of forecasts for internal planning and external suppliers
• Close cooperation with the interfaces purchasing, production planning, and logistics to ensure delivery capability
• Analysis and optimization of ERP processes to increase efficiency in the planning and order processing area, as well as general system development
• Collection, analysis, and monitoring of KPIs (e.g., OTIF, stock ranges, forecast accuracy)
• Trustworthy cooperation with the global sales team of our parent company
• Contribution to continuous improvement projects in supply chain and customer service

Your qualifications and personal skills:

• Completed commercial or technical training, preferably with a focus on logistics, supply chain management, alternatively industrial clerk
• Min. 2 years of professional experience in the field of customer service, disposition, production planning, or supply chain – preferably in medical technology or a regulated industry
• Strong communication skills and assertiveness to represent customer interests internally
• Experience in interdisciplinary cooperation in industrial companies with a matrix structure
• Secure handling of ERP systems (preferably JD Edwartds EnterpriseOne or proAlpha), as well as high IT/process affinity
• Profound understanding of forecasting, demand planning, and supply chain KPIs
• High degree of process and optimization understanding
• Analytical thinking, structured working method, and high self-initiative
• Practical experience in English in speech and writing, language skills in Swedish and Danish are an advantage

We offer you:

• A secure and responsible job in a successful team
• A welcoming culture and structured training
• A friendly working atmosphere and colleagues who meet you on equal footing
• Idea management, freedom to shape processes, and independent work
• Active promotion of your professional and personal development through internal and external training offers
• Flexible working hours and the possibility of mobile working (up to 2 days per week)
• Company events, free parking spaces, etc.

Have we piqued your interest? Take the first step and apply on our career page with a click on "Apply now".

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™, and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S