Commercial Service Manager - Commercial Service Tire And Auto Shop

Commercial Service Manager - Commercial Service Tire and Auto Shop

Colony Tire is currently seeking a full-time Commercial Service Manager to join our team! Our associates work for competitive, unlimited pay. Full benefit package offered, including Medical, Dental, Vision, 401(k) + Profit Sharing, paid holidays, vacation time, company paid life insurance, and paid short-term disability.

Summary

The Commercial Service Manager is responsible for overseeing the day-to-day operations of the commercial service department. This role involves managing a team of technicians and service advisors, ensuring excellent customer service, maintaining safety standards, and driving profitability. The Commercial Service Manager will play a key role in ensuring that all commercial service operations meet the company's quality standards while fostering a positive work environment.

Key Responsibilities

• Lead, train, and develop a team of service technicians and advisors.
• Schedule and coordinate the daily workflow of the service department.
• Monitor performance and provide regular feedback to team members.
• Ensure adherence to company policies, safety standards, and procedures.

Customer Service & Relationship Management

• Maintain strong relationships with commercial customers to ensure satisfaction and repeat business.
• Address customer inquiries, complaints, and concerns promptly and effectively.
• Collaborate with the sales team to ensure seamless customer experience.

Operational Efficiency

• Oversee the efficient operation of the commercial service department, ensuring timely completion of all service orders.
• Implement and monitor processes to improve productivity and reduce costs.
• Ensure proper maintenance and use of equipment and tools.

Financial Management

• Monitor financial performance, including revenue, expenses, and profitability.
• Analyze financial reports to identify trends and areas for improvement.

Safety & Compliance

• Ensure compliance with all safety regulations and company policies.
• Conduct regular safety meetings and inspections.
• Maintain a clean and organized work environment.

Inventory & Supplier Coordination

• Oversee inventory levels and ensure the availability of necessary parts and supplies.
• Work with suppliers to negotiate pricing and terms.
• Monitor inventory usage and adjust orders as necessary.

Environment

• This role requires working in a fast-paced environment with frequent interaction with customers and team members.
• Regular handling of materials up to 100 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• The job is typically performed in an indoor environment, but exposure to outdoor weather conditions may occur.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data.
• Strong problem-solving skills and attention to detail.
• Knowledge of commercial vehicle systems and repair techniques.
• ASE (Automotive Service Excellence) certification is preferred.
• OSHA (Occupational Safety and Health Administration) certification is a plus.

Education

• High school diploma or equivalent; Bachelor's degree in business or related field preferred.
• Minimum of 2 years of experience in a commercial service environment
• Proven experience in managing a team and driving operational success.