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Customer Service Representative

Do you enjoy helping customers and colleagues and want to be part of a growth journey? We are growing rapidly and are now looking for a customer service representative for our Pump business area in Jönköping! The role could be described, in the most clichéd way, as the "spider in the web" with "many balls in the air". If we are not to use old clichés, we can describe this role as a central function in our organization with customer satisfaction and delivery reliability in the focus. Does that sound like something for you?

As a customer service representative at Colly Flowtech, you will work with quotations, delivery monitoring, and order management. You will work daily in our ERP system Monitor and be in contact with many of our other departments such as purchasing, sales, and production. You will support all departments and work towards high customer satisfaction and delivery reliability. The role also requires a certain technical interest and a willingness to get involved in our products, not least our own-manufactured diaphragm pumps in Jönköping. You will have direct contact with our customers in the Nordic countries and suppliers globally and represent Colly Flowtech.

You will become a part of our operational department, a team of four colleagues who work together on customer service, purchasing, and technical support. Two of us are based in Jönköping, where we are a total of eight people divided into finance, customer service, technical support, production, warehouse, and service. Together we form a cohesive and solution-oriented team that collaborates closely to provide our customers with the best possible experience.

Your main duties:

• Customer Satisfaction: Provide professional support to customers via phone and email, answer questions, and guide through simpler technical issues. Ensure the highest possible customer satisfaction through effective and proactive communication.
• Delivery Reliability: Follow up on deliveries, communicate any deviations, and coordinate with purchasing, suppliers, and internal functions to ensure delivery precision.
• Order and Quotation Administration: Register customer orders and quotations, ensuring accurate and complete information in the business system.
• Basic Data: Ensure that basic data is correct and updated to enable effective customer service, minimize errors, and facilitate efficient order management.
• Continuous Improvement: Contribute ideas to develop work methods, enhance customer experience, and streamline internal processes.

To thrive and succeed in the role, you need:

• Experience in administrative work and business systems.
• Excellent ability to express yourself in both spoken and written Swedish and English.
• A structured and solution-oriented working style.
• Ability to create positive customer experiences through responsiveness, clear communication, and a service-oriented approach.
• Interest in collaborating and contributing to a good work climate, both internally and externally.
• A basic technical interest and the ability to quickly get involved in new products.

We are looking for someone who thrives in a varied daily routine where you can take initiative, develop, and influence work methods. You are confident in handling multiple tasks simultaneously and are driven to deliver a service that exceeds customer expectations together with others.

There are good opportunities for growth in the role – if you enjoy learning new things and want to develop your skills in customer service, business systems, and process flows, you will thrive here.

Our team is the backbone of our operations and we believe in creating a work environment where our employees can thrive, grow, and flourish. To ensure this, we invest heavily in development and work environment, which is crucial for attracting and retaining the best employees.

Colly Flowtech is affiliated with a collective agreement, which means you receive occupational pension and parental leave. Here are some of our benefits:

• Health care contribution 4000 SEK
• 4 naprapathy or massage treatments per year
• Extra group life insurance for all employees
• Health promotion focus
• Health checks
• 37.5 hour workweek
• Free half-days and compressed days
• 60-year advice - preparatory conversation before retirement
• Benefits cycle

Welcome with your application! We stand for a bias-free recruitment process and want to achieve the best possible match between candidate and Colly Flowtech. As part of the recruitment, we therefore use Assessios tests to measure personality and problem-solving ability. The candidates who meet the qualifications to the highest extent will proceed to perform these tests. The problem-solving test takes 12 minutes to complete and the personality test takes about 20 minutes.

Assessio uses AI in its analysis model to match test results against a competency profile we have selected for the role. This data-driven methodology helps us to make an objective and structured assessment in the selection process. However, all final assessment is always made by the recruiting manager together with HR.

To further maintain a bias-free recruitment process and also simplify the application process, we kindly say no to personal letters. Instead, please apply only with your CV or LinkedIn profile.

The last application date is November 25 and selection and interviews are ongoing. Welcome with your application!

About Colly Flowtech

Colly Flowtech is a leading provider of innovative flow technology and offers the best comprehensive solutions for flow products to the manufacturing industry in the Scandinavian market. Through the combination of in-house production and collaborations with world-leading suppliers, our customers are offered the latest technology and the most innovative products.

Colly Flowtech has made a strong journey since we founded in 2007, growing from 8 million in turnover to over 430 million in 2025. The number of employees has also increased, and we are today over 80 staff members. Our cohesion and perseverance have driven us forward, with courage, dedication, and a passion for making a difference. Together we have built a company that has changed the rules of the game in the industry. We now look forward to the coming years where growth, continued success, and investments in our employees are in focus. Our vision is to exceed high expectations, with a motivating and healthy workplace.