Technical Support Specialist

Technical Support Specialist

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

*This is an Onsite role*

Why Colliers?

Make your mark as a commercial real estate expert in our enterprising and agile environment, which provides easy access to executive advice for faster decision making and execution. You'll get the tools and support you need to give you the creative and competitive edge to exceed expectations and tap into limitless potential for business growth.

About you

We are seeking a Technical Support Specialist to join our Colliers IT Team. This position will be responsible for working alongside the End User Computing and Infrastructure teams with the common goal of supporting the technology needs of dedicated customers and repairing services as quickly as possible for the offices in the New York Tri-State area.

In this role, you will…

• Provide desk side support for hands on issues
• Perform Board-Room presentation setups
• Replace failed phones, printers, network cables
• Replace failed hardware on desktop and laptop computers
• Image laptops, desktops, and workstations
• Order/Setup/Provisioning of New Hire equipment
• Decommissioning of old hardware
• Coordinate office/cubicle setup and moves
• Installation and configuration of network printers
• Assist with company-based software/hardware deployments
• Assist in LAN/WAN operations, including hardware install, support, documentation
• Familiarity with remote desktop support tools
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Resolve incidents and service requests within the required SLA
• Perform problem resolution research and document solutions
• Escalate out of scope or unresolved tickets to appropriate IT personnel
• Monitor and implement company policies, procedures, and standards to ensure compliance is met
• Operational knowledge of networking, telephone, and infrastructure concepts
• Must be able to travel to nearby sites in Long Island, Stamford, CT to provide IT Support

What success looks like

• Must be able to work independently and in groups on IT initiated projects as required
• Coordinate office needs with Regional IT Manager and/or local office managers
• Participate in technology implementations, both corporate wide and business-unit based

3+ Years of experience in an IT support environment

Experience supporting Windows /MacOS operating systems

Advanced software and hardware technical skills

A+ Certification & ITIL Foundations Certification

Possess a strong self-starter attitude

Ability to deliver excellent customer service at all levels of the organization and with external partners

Benefits

Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term/long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) of paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law.

This position is eligible for an annual bonus, based on company and individual performance.

Pursuant to state/local law, Colliers is disclosing the following information:

Area/Location Specific: New York Tri-State

Approximate Hourly Range for this Role: $33.00 - $36.05

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.