Sales Enablement & Operations Manager - Remote Eligible

Sales Enablement & Operations Manager

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company's family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals.

Position Overview: As the Sales Enablement & Operations Manager, you are the operational heartbeat of our phone and B2B sales organization. You'll optimize how our teams sell, staff, and serve — turning data into action, systems into insights, and automation into efficiency. You'll own the tech stack (HubSpot, Salesforce, Five9, Calabrio, Balto) and the analytics that drive daily performance across B2C, B2B, and B2B2C channels. Your work ensures that every lead is handled quickly, every rep is equipped to win, and every decision is grounded in data. If you love solving problems with technology, building dashboards that change conversations, and improving how people work — this role is for you.

What You'll Do:

• Serve as the system owner for HubSpot CRM and Five9, ensuring data accuracy, automation, and reporting integrity.
• Connect tools across the stack (HubSpot, Calabrio, GA4, Matomo, RealEd, NetSuite, Shopify) to create a seamless, insight-driven sales engine.
• Oversee Calabrio forecasting, scheduling, and adherence — aligning staffing with campaign demand and service levels.
• Optimize queue coverage, occupancy, and rep utilization for both inbound and outbound teams.
• Drive high-impact sales performance through training, playbooks, tools, and onboarding programs.
• Build dashboards and reports that track conversion, AOV, speed-to-lead, adherence, and productivity.
• Analyze performance by channel (B2C, B2B, B2B2C) and surface insights that shape daily execution.
• Implement and scale tools like Balto (real-time call guidance) and Trellus (AI-based coaching).
• Design workflows that minimize manual work and maximize rep time with customers.
• Partner with Sales, Marketing, and Product leaders to align lead flow, attribution, and reporting.
• Translate operational insights into action plans that improve the full customer journey.

What You'll Need to Succeed:

• 5+ years of experience in Sales Operations or Revenue Operations — ideally in a phone or contact center environment.
• Deep knowledge of HubSpot CRM, Five9, and Calabrio (forecasting, scheduling, adherence).
• Proven ability to integrate and optimize sales systems across B2C, B2B, and B2B2C models.
• Strong analytical skills — fluent in Excel/Google Sheets and BI tools like Power BI, Tableau, or Looker.
• Experience implementing AI-driven sales tools and workflow automation.
• Thrive in fast-paced, metrics-driven environments.
• Clear communicator with a bias for action, able to turn data into decisions and execution.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.