Customer Service Specialist

Customer Service Specialist

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Hill's Pet Nutrition Nordics

Based in our office in Nordhavn, Denmark (4 days per week)

Are you passionate about pets? Do you enjoy helping customers and consumers make the right decisions about pet nutrition, while being flexible enough to perform additional sales-support related activities? Are you comfortable switching between multiple systems and tasks throughout the day? If so, we offer a challenging and rewarding role in our Nordic Customer Service team. We are part of an international FMCG company with plenty of scope to learn and grow within a strong team. We welcome motivated and intellectually curious individuals who are fluent in Danish and proficient in Swedish to apply for this engaging role.

What you will do:

• Serve as the first point of contact, expertly resolving product and nutrition-related inquiries from customers and consumers via phone, email, and virtual meetings
• Assist with order entry, follow up and complaint resolution via phone and email
• Proactively assist customers and the Field Sales team with our digital tools, including the new Retail Order Webshop, and support our growing online presence across various platforms
• Answer customer and consumer questions about our products and basic pet nutrition via phone or email, or in collaboration with our social media partners
• Partner with the Field Sales, Marketing and Professional Veterinary Affairs on ad hoc projects and the newly launched Retail order shop
• Continuously identify and suggest improvements to our current customer service processes to enhance efficiency and elevate the overall customer experience
• Help with customer service team training on our products
• Communicate with our customers/wholesalers concerning new products, promotions and other relevant information

What you will bring to the team:

• Fluent in Danish
• Strong proficiency in Swedish and English
• Customer service experience
• Effective & accurate Communicator; both oral and written
• Thrives in a fast-paced, customer centric customer service environment
• Proficiency in computer systems (SAP or similar software) and Excel
• Proactive, results-oriented team player
• Good at multitasking
• Experience working in the veterinary industry would be an advantage

Where you will work:

The job we offer is a full time position. The location of the customer service team is in our office in Nordhavn, Denmark. The position operates under a standard hybrid schedule with the expectation of four days (Monday - Thursday) on-site and one day (Friday) remote per week.

We offer a very pleasant, international and professional work culture within a fast-growing, dynamic and result oriented company where there is room for independence and personal responsibility. You have an extensive possibility to keep developing yourself.

About Hill's Pet Nutrition:

At Hill's, we have a purpose. Every day, around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the most promising people.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill's mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead, so pets and pet parents can enjoy every day together.

We are a dynamic and passionate team with big dreams and big opportunities for those who join our mission. Our well-established team is highly motivated and driven to help transform the lives of pets. Joining our company will also offer you the opportunity to build a strong career path across the wider Colgate-Palmolive world. If you're interested in work that matters and want to be part of our exciting journey, we invite you to apply!

If you want to join a group of passionate people and make an impact, we would love to hear from you. Hit apply and submit your application.

Our commitment to inclusion:

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities.