Technical Support Specialist

Technical Support Specialist

As a Technical Support Specialist at Coherent, you'll be part of a high-performing team supporting clients in their journey to unlock the full potential of Excel models through our powerful Coherent Spark platform. This is an exciting opportunity to grow your technical skills, deepen your understanding of Excel, and contribute to impactful client solutions—while learning from some of the best in the business.

Whether you're responding to support tickets, helping to troubleshoot technical issues, or collaborating with internal teams, you'll be hands-on with real problems and empowered to make a difference.

Your role will be varied, engaging, and full of learning opportunities. On any given day, you might:

• Support customers with technical queries, helping them troubleshoot and resolve issues related to Excel models or the Coherent Spark platform.
• Log and manage support tickets using internal tools, keeping things well-organized and customers informed.
• Review and test Excel models to identify issues or optimization opportunities.
• Assist in converting and preparing Excel models for use within our platform.
• Work closely with senior team members, project managers, and developers to understand client needs and deliver quality solutions.
• Communicate clearly with internal and external stakeholders, explaining technical issues in simple, relatable terms.
• Participate in team discussions and contribute to improving support processes and documentation.

What You'll Need to Succeed

• 1–3 years' experience in a technical support, data analyst, or software-focused role.
• Strong working knowledge of Excel, including functions and formulas (experience with VBA is a plus!).
• Basic understanding of SQL and databases.
• Exposure to or interest in scripting languages like Python, JavaScript, or Java.
• A collaborative mindset and strong communication skills.
• Great attention to detail and a willingness to dive into problems.
• Ability to prioritize tasks, stay organized, and meet deadlines.
• A degree in a technical, mathematical, or business-related field is preferred.
• Bonus points if you've had exposure to financial modeling, insurance, or fintech—but it's not a must.

Working at Coherent

Coherent is a software company with more than 100 people across Hong Kong, Singapore, USA, UK, Thailand, and India. We have a passion for making things work faster, simpler, and smarter. That passion extends to how we work, collaborate, and represent our growing brand.

Every Coherent team member is empowered to think creatively and act decisively to solve our clients' problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you don't just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.

Perks of Working at Coherent

• Competitive salary packages
• Health insurance (medical & dental)
• Flexible working arrangements
• Fun company events like hackathons
• Casual, non-hierarchical work environment
• Generous leave policies
• Global mobility opportunities
• Supportive, international team culture

We celebrate diversity and are committed to creating an inclusive environment for all employees. Our team is made stronger by the range of experiences and perspectives we bring to the table. We welcome applicants of all backgrounds and identities.