Workplace Services Coordinator

Coordinator

The Coordinator supports daily workplace services, activities and processes, to ensure the office is operating efficiently and meeting all high-quality standards. This position has responsibilities across a multitude of support functions, including but not limited to: workplace services and office administration, facilities and maintenance services, physical security program, compliance and audit programs, business continuity and emergency preparedness, vendor management, financial and accounting. We are seeking a dynamic hands-on candidate with the ability to lead, partner and provide solutions for high quality and efficient customer service in a C-Suite clientele, fast-paced, diverse and growing environment.

Essential duties and responsibilities: Additional duties may be assigned to meet business needs.

• Responsible for the reception area; may serve as primary or back-up coverage for existing reception services: Answering phones, registering visitors, checking IDs, and guiding guests/clients. Monitor the CWS Hudson Yards mailbox reply and follow-up as needed.
• Assist the site Operations Manager and Facilities Administrator to ensure the location is properly operated and maintained, with a focus on building and occupant safety, workplace services and office administration deliverables, financial performance, location function aesthetics and continued readiness for our C-Suite clientele. Serves as the back-up to the Operations Manager and Facilities Administrator as needed.
• Assist with the development, implementation and enforcement of policies and procedures related to HR, business continuity, facilities services, building safety, physical security, office operations.
• Assist for ensuring facility financial objectives by assisting with the preparation of the annual budget, planning expenditures, analyzing variances, and reclassifying necessary corrections. Monitor, code and process invoices.
• Partners directly with Corporate Security to ensure physical security operations program is in compliance.
• Ensure that all requests for services are resolved in a timely and satisfactory manner, with a goal toward exceeding customer expectations.
• Establish and maintain relationships with various internal working groups and internal Cognizant departmental contacts.
• Implementation and oversight of vendor services for workplace services and facilities vendors: janitorial, security, first aid, office supplies, furniture-fixtures-equipment, general repair and maintenance.
• Assist in the coordination of internal and external EHS ISO audit processes, mock drills, staff trainings, monthly safety meetings, certifications, and compliance.
• Assists with the space occupancy reporting, data gathering and updating the daily global return to office (RTO) dashboard.
• Provide continual evaluation of processes and procedures. Responsible for recommending methods to improve office operations and service for our internal and external clients.
• Coordinate and schedule, though our EMS platform, meeting and conference rooms, along with equipment and catering needs.
• Member of the core team responsible for the coordinating the board of directors meetings, quarterly earnings calls and monthly executive committee meetings.
• Inventory control of office and café pantry supplies
• Sort incoming/outgoing mail and coordinate all incoming/outgoing UPS packages.
• Handle confidential and non-routine information appropriately with on-site Operations Manager and Facilities Administrator.
• Support the on-boarding process for employees, such as seat assignments, creating access and security badges and coordination of desk set-up.

Qualifications: Basic qualifications for this position include:

• Bachelor's Degree required or equivalent.
• Minimum 2 to 6 years' experience with workplace/office services and facilities management across multiple locations and/or single locations having 300 -1,500 seated staff.
• Credentials such as (IFMA) Facilities Management Professional along with additional relevant certifications or work experience will be considered in lieu of degree.
• Ability to demonstrate and act upon a thorough understanding of facilities and workplace service operations within a large corporate office environment.
• Ability to handle multiple demands to set priorities with a high level of attention to detail and complete high quality work in a timely manner.
• Strong problem-solving skills with the ability to deal with ambiguity in a fast-paced setting.
• Prior experience/relationships working with property management firms, building inspectors and regulatory auditors, facilities and maintenance vendors.
• Strategic Thinker - must have a high level of interpersonal skills in order to manage and deliver results for diverse teams and internal functional areas. Position continually requires demonstrated poise, tact and diplomacy.
• Excellent verbal and written communication skills are required. Must have a good command of the English language, oral and written.
• Ability to influence, negotiate and collaborate with internal clients and external vendors.
• Must be proficient in Microsoft Office, including Teams, extensive Excel, accounting/purchasing platforms and web- based applications such as (Ariba).
• To be successful in this position, the incumbent needs to be punctual, have regular in-office attendance, and be available and visible to our clients. This is not a telecommuting/remote position. • Ability to work evening hours for special events.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk prolonged distances; lift; reach with hands and arms; climb or balance; stoop, kneel and crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in New York, NY.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation: Applications will be accepted until January 1, 2026.

The annual salary for this position is between $65,000 - $70,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin