WMS Service Delivery Lead - Manager - 46766

WMS Service Delivery Lead

As a WMS Service Delivery Lead, you will make an impact by ensuring seamless application support and service delivery for Warehouse Management Systems (WMS) across client operations. You will be a valued member of the Supply Chain Solutions Delivery team and work collaboratively with onsite and offshore resources, client stakeholders, and internal teams.

In this role, you will:

• Act as the single point of contact for both the client and internal teams.
• Perform triage, troubleshoot issues, identify root causes, and implement resolutions.
• Deliver application support services by meeting SLAs, eliminating recurring issues, and introducing automation and AI solutions.
• Collaborate with onsite and offshore resources to complete customer tasks for ticketed and non-ticketed activities.
• Establish and maintain standard delivery practices, including metrics, dashboards, and reports.
• Prioritize team tasks, create knowledge articles and SOPs, and manage staffing rosters.
• Perform proactive tasks such as anticipating issues, taking preventive measures, and reducing WMS vendor reach-outs.
• Ensure active participation in P1/P2 incident calls and communicate effectively with stakeholders.
• Organize and manage the team during multiple issues with competing priorities.
• Delegate tasks, coach, train, supervise, and provide guidance to a blended team of onsite and offshore members.
• Plan and execute support requirements during off-hours, weekends, and peak periods.
• Continuously identify process and system improvements to minimize and eliminate system issues.
• Drive innovation and automation initiatives, including leveraging AI, GenAI, and AgenticAI approaches for day-to-day operations.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Atlanta, GA.

What you need to have to be considered:

• Overall 9+ years of experience in WMS projects (Manhattan, Infios, Blue Yonder).
• 2–5 years of strong expertise in implementing, configuring, and supporting WMS solutions, including integrations with ERP and other supply chain systems.
• 2–3 full lifecycle WMS implementations (end-to-end).
• Experience with 3PL WMS platforms such as Infios E3PL, Manhattan SCALE, and Koerber WMS (highly preferred).
• Solid functional knowledge of 3PL business processes.
• 2–3 years of experience with ITSM tools (e.g., ServiceNow).
• 1–2 years of Service Delivery experience.

These will help you stand out:

• Experience in driving automation and AI-based solutions within WMS environments.
• Strong leadership and team management skills across onsite and offshore teams.
• Ability to anticipate operational challenges and implement preventive measures.
• Familiarity with emerging technologies like GenAI and AgenticAI for operational efficiency.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Salary and Other Compensation: Applications will be accepted until December 31, 2025.

The annual salary for this position is between $112,000- $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.