Trilingual Quality Support Analyst

Quality Analyst (QA)

As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality across our operations. You will be responsible for auditing cases, providing feedback, analyzing metrics, and developing strategies for continuous improvement. This role requires a keen eye for detail, a customer-centric approach, and a commitment to upholding quality standards.

Key Responsibilities:

• Audit cases to ensure compliance with quality standards and a customer-centric approach at every step of the task.
• Provide feedback and follow up on identified opportunities for improvement.
• Report weekly, monthly, and quarterly metrics and their analysis.
• Present metrics and action plans to external stakeholders.
• Analyze feedback and develop strategies for containment and early detection of opportunities.
• Document processes and findings.
• Conduct risk analysis.
• Generate valuable resources for the team.
• Identify individual and group improvement opportunities to create action plans.
• Develop preventive and corrective Root Cause Analyses (RCAs)

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.