TMS Support Lead - Manager - 66981581

TMS Support Lead

As a TMS Support Lead, you will make an impact by ensuring seamless support and enhancement of TMS applications, driving operational stability, and delivering critical business changes. You will be a valued member of the Application Support and Enhancement Team, collaborating closely with stakeholders, technical POCs, and cross-functional teams to maintain and improve system performance.

In this role, you will:

• Lead and manage the support and enhancement team to ensure timely delivery and smooth coordination between teams.
• Investigate and resolve critical incidents through Root Cause Analysis (RCA) and implement permanent solutions via change management processes.
• Perform business-critical changes for key functional enhancements and stabilize application/job requests.

Design and implement minor application enhancements requiring 40 hours or less per request, including effort estimation for related system changes.

• Monitor applications, batch jobs, Cherwell tickets, and support mailboxes, ensuring proactive incident resolution and prioritization of high/critical issues.
• Coordinate, schedule, and deploy operational changes (including hot fixes) while adhering to SpartanNash's development lifecycle and tollgate requirements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring regular presence in Grand Rapids, Michigan. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• 8+ years of experience in Manhattan or McLeod Transportation Management System (TMS) applications.
• Proven experience in production support, including handling P1/P2 defects and leading TMS support projects.
• Strong knowledge of TMS application implementation practices and procedures.
• Ability to manage teams, stakeholders, and technical POCs effectively.
• Experience performing Root Cause Analysis and implementing permanent resolutions for critical incidents.

These will help you stand out

• Hands-on experience with application enhancement and change management processes.
• Familiarity with SpartanNash's development lifecycle and tollgate deliverables.
• Strong problem-solving skills and ability to simplify complex processes.
• Excellent communication and coordination skills across technical and business teams.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Applications will be accepted until January 12, 2025.

Salary and other compensation: The annual salary for this position is between $112,500 - $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.