Tech Support L1 - Remote Eligible

Technical Support L1

As a Technical Support L1, you will make an impact by delivering exceptional first-level technical support and customer service to enhance user experience. You will be a valued member of our Customer Support Team, working collaboratively with internal support groups and external vendors to ensure timely resolution of technical issues.

Responsibilities:

• Respond to end-user calls and provide first-level resolutions.
• Create, categorize, and prioritize support tickets accurately.
• Escalate unresolved issues to the appropriate support group.
• Manage incident resolution and recovery, ensuring timely ticket closure.
• Follow up on existing tickets until resolution and address proactive client/vendor requests.

Qualification:

• High school diploma.
• Strong technical knowledge and problem-solving skills in a helpdesk environment.
• Excellent communication skills in English (written and verbal).
• Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platforms.
• Ability to maintain accurate records and documentation.

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.