Team Lead - Customer Support (call Operations - Cantonese Speaker)

Customer Service Advisor

Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.

Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner

Address members' enquiries effectively and maintain satisfactory quality of customer service

Make appropriate recommendations to meet customers' expectation

Escalate enquiries, when necessary, in line with internal guidelines

Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.

With 3 - 5 years of CS experience in insurance or financial industry

Good knowledge of healthcare and medical insurance product

Good communication skills and professional telephone manner

Strong sense of responsibility with high level of integrity and trust

To deal with customers instantly and majority of the callers would be Cantonese speaking

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.