Sr. Genesys Developer - Salesforce - Remote Eligible

Genesys Cloud Software Engineer

We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic, automation, and system integrations that support business and operational needs.

Responsibilities

The candidate will collaborate closely with the Program Director, Product Owner, architecture team, development teams, and multiple stakeholders to understand requirements, define technical solutions, and deliver scalable features within Genesys Cloud.

• Develop and maintain customer experience flows in Genesys Cloud Architect.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
• Implement routing logic, automation, and configurations for voice and digital channels.
• Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Participate in testing, documentation, and deployment activities following development best practices.
• Support continuous improvement of the contact center platform and related processes.

5 years of experience developing solutions in Genesys Cloud including Architect flows and API-based integrations.

Solid knowledge of REST APIs, scripting, or programming (JavaScript, Python, or similar).

Ability to read/analyze requirements and translate them into technical solutions.

Experience troubleshooting issues and ensuring platform stability.

Familiarity with cloud concepts, security basics, and version control.

Nice-to-Have

Experience with event-based integrations (EventBridge or similar).

Knowledge of bots, automation tools, or AI conversational platforms.

Exposure to CRM systems (MS Dynamics).

Genesys Cloud or cloud provider certifications (AWS).

Soft Skills Required

Flexibility and adaptability.

Great communication and interpersonal skills.

Analytical and procedural mindset.

Strong collaboration and empathy behavior.

High level of attention to details.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.