Service Desk Agent

Service Desk Agent

We're hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A great place to work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent (Onsite position in GDL).

Responsibilities

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
• Provide exceptional service desk support to users addressing technical issues promptly.
• Utilize Service Now for tracking and managing incidents and service requests.
• Collaborate with team members to improve incident management processes and workflows.
• Maintain and support Windows-based systems to ensure optimal performance.
• Conduct root cause analysis to prevent recurrence of incidents and improve system reliability.
• Document and update incident management procedures and knowledge base articles.
• Assist in the development and implementation of IT service management best practices.
• Monitor system performance and provide recommendations for improvements.
• Communicate effectively with users and stakeholders to provide updates and gather feedback.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and industry standards in all IT operations.
• Support the onboarding of new users by setting up accounts and providing necessary training.

Qualifications

• Possess a strong understanding of incident management processes and tools.
• Demonstrate proficiency in using Service Now for incident tracking and resolution.
• Have experience in providing service desk support in a professional environment.
• Show expertise in managing and maintaining Windows-based systems.
• Exhibit excellent communication and problem-solving skills.
• Display the ability to work collaboratively in a team-oriented environment.
• Be detail-oriented with a focus on delivering high-quality IT services.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing

We create conditions for everyone to thrive

We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered

Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe that our culture makes us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.