Service Delivery Manager (on - Site)

Service Delivery Manager (On-Site)

The Program Manager is responsible for overseeing and coordinating multiple projects within a program to ensure alignment with organizational goals and strategic objectives. This role involves managing cross-functional teams, defining program scope, setting timelines, and monitoring progress to deliver successful outcomes. The Program Manager acts as the primary point of contact for stakeholders, ensuring clear communication, risk management, and resource allocation throughout the program lifecycle. Strong leadership, problem-solving skills, and the ability to manage complex initiatives are essential for success in this position.

In this Role you will:

• Run point on software delivery across feature team and technical teams and work to implement the release train framework across these groups. This will entail driving a strong understanding of organizational level release train methodologies, intake & capacity planning, dependency management, cross functional platform facilitation, etc.
• Work model: On Site Location: Greenwood Village, CO
• At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Greenwood Village, CO.
• The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
• What you need to have to be considered:
• 15+ years of experience with software release coordination in a product environment.
• Multi-disciplinary expertise, as program manager, release train engineer, scrum master, agile coach, product owner, project manager, business data analyst, etc.
• Experience with driving resolution of issues and delivery of features through to production.
• Experience working with DevOps teams, Architecture, and other technical tooling teams.
• Communication, issue resolution, and integration planning with upstream/downstream systems and departmental units.
• Experience interacting with technical teams (Angular or related JavaScript Environment).
• Tracking tool team is using is Jira, so that will be an important competency.
• Interacting between offshore and onshore groups to facilitate any gaps between the groups.
• Work as point for handoff between groups – run daily standup for offshore and onshore anchors to discuss daily tasks, answer questions / bring back to onshore as needed.
• Run daily standup for onshore team to communicate back as needed for open questions, provide documentation and training that is needed for offshore group to eliminate gaps
• Facilitate meetings additionally to unblock offshore teams, both technical and feature teams.
• Support onshore Program Delivery by joining daily release calls, coordinating back as needed with technical team.
• Drive Delivery process standards and standardization across feature teams. Identify and support process improvement efforts, help create, and update documentation as needed.
• Support monthly and quarterly program reporting.
• We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
• Salary and Other Compensation: Applications will be accepted until 11/28/2025. The annual salary for this position is between $81K – $155K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
• Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
• Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
• What we offer:
• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
• About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
• Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
• If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
• Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.