Service Delivery Manager - mortgage Trainer Role

Training Lead - SDM

The Training Lead for Mortgage Domain is responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of employees within the mortgage department. This role requires a deep understanding of the mortgage industry, its processes, and regulatory compliance. The ideal candidate will possess strong instructional design, facilitation, and leadership skills.

Responsibilities

• Training Needs Assessment:

· Conduct thorough analysis of training requirements based on business objectives, performance gaps, and regulatory changes.

· Identify knowledge and skill gaps within the mortgage team.

· Develop and implement a training plan to address identified needs.

· Develop training materials, including presentations, software demos, and job guides.

· Ensure that new hires (both experienced and inexperienced) can contribute productively and efficiently immediately after training.

· Stay updated on current mortgage processing, underwriting, and closing best practices, laws, and regulations.

• Curriculum Development:

· Design and develop engaging training materials, including presentations, manuals, workbooks, and online modules.

· Create role-specific training programs for various mortgage positions (e.g., loan officers, underwriters, processors).

· Ensure training content aligns with industry best practices and regulatory compliance.

• Training Delivery:

· Deliver effective training sessions using a variety of methods (classroom, online, webinars, etc.).

· Facilitate interactive learning experiences to enhance knowledge retention.

· Provide ongoing coaching and support to trainees.

• Performance Evaluation:

· Develop and administer training evaluations to measure the effectiveness of programs.

· Track and analyze training metrics to identify areas for improvement.

· Implement continuous improvement strategies to enhance training outcomes.

• Stakeholder Management:

· Build strong relationships with key stakeholders, including business leaders, department heads, and employees.

· Collaborate with subject matter experts to develop accurate and relevant training content.

· Communicate effectively with all levels of the organization regarding training initiatives.

Requirements

· Bachelor's degree in education.

· Proven experience in training and development, with a focus on the mortgage industry.

· Strong understanding of mortgage products, processes, and regulations.

· Excellent facilitation skills.

· Proficiency in using learning management systems and authoring tools.

· Strong interpersonal and communication skills.

· Ability to manage multiple projects and deadlines.

· Leadership and team management experience.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Willingness to work in any shift

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.