Senior QA Engineer – IVR & Salesforce Automation

Senior QA Engineer – IVR & Salesforce Automation

As a Senior QA Engineer – IVR & Salesforce Automation, you will play a critical role in ensuring the quality and reliability of Salesforce-integrated contact center solutions, with a strong focus on Interactive Voice Response (IVR) systems. You will be a valued member of the QA and delivery team, collaborating with developers, product owners, and business stakeholders to validate functionality across digital channels and platforms.

In this role, you will:

• Design, develop, and maintain automated test scripts for IVR call flows using the Cyara platform
• Execute automated tests to validate IVR functionality including voice prompts, DTMF recognition, data integrations, and routing logic
• Perform functional, regression, and integration testing for Salesforce Service Cloud and related modules
• Validate Salesforce configurations, workflows, and data integrity for contact center operations
• Develop test strategies and plans for contact center and Salesforce initiatives
• Document test results, log defects, and track resolution
• Provide regular updates on testing progress and quality metrics
• Collaborate with cross-functional teams to troubleshoot and resolve issues
• Participate in Agile ceremonies to ensure quality is embedded throughout the development lifecycle

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days/week onsite at a client location in Hartford, CT; Atlanta, GA; or St. Paul, MN. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Proven experience in QA and automated testing within contact center environments
• Hands-on experience with IVR test automation using Cyara
• Strong understanding of IVR systems, telephony environments, and digital channels (Chat, Chatbot, Email, SMS)
• Experience testing Salesforce Service Cloud and related applications
• Familiarity with Agile/Scrum methodologies
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and collaboratively in a team environment

These will help you stand out

• Experience with agent desktop testing and system integrations
• Playwright automation skills
• Proven ability to manage defect tracking and reporting across tools
• Confidence in communicating testing status and risks to stakeholders

Salary and Other Compensation

Applications will be accepted until October 31st, 2025. The annual salary for this position is between $53,477 to $104,500, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays plus Paid Time Off
• 401(k) Plan with Company Contributions
• Long-term and Short-term Disability Coverage
• Paid Parental Leave
• Employee Stock Purchase Plan
• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.