Salesforce Support Analyst

Technology Architect

We are seeking a highly skilled Technology Architect with 11 to 15 years of experience in SFDC Development and Customization Salesforce DevOps SFDC Service Cloud SFDC Lightning and SFDC Configuration. The ideal candidate will work in a hybrid model focusing on enhancing our Salesforce platform to drive business success. This role does not require travel and operates during day shifts offering a balanced work-life environment.

Responsibilities

• Design and implement scalable Salesforce solutions that align with business objectives and enhance operational efficiency.
• Collaborate with cross-functional teams to gather and analyze requirements ensuring seamless integration and functionality of Salesforce applications.
• Lead the customization and development of SFDC applications focusing on Lightning components and Service Cloud features.
• Oversee the deployment and management of Salesforce DevOps processes ensuring smooth and efficient software delivery.
• Provide technical expertise and guidance on SFDC Configuration optimizing system performance and user experience.
• Develop and maintain comprehensive documentation for all Salesforce solutions ensuring clarity and accessibility for future reference.
• Conduct regular system audits and implement necessary updates to maintain compliance and security standards.
• Facilitate training sessions and workshops to empower team members and stakeholders with Salesforce knowledge and best practices.
• Monitor and troubleshoot system issues providing timely resolutions to minimize downtime and disruptions.
• Engage in continuous learning and development to stay updated with the latest Salesforce trends and technologies.
• Drive innovation by exploring new Salesforce features and functionalities that can benefit the organization.
• Collaborate with research and development teams to integrate domain-specific insights into Salesforce solutions.
• Contribute to the company’s mission by enhancing customer engagement and satisfaction through optimized Salesforce applications.

Qualifications

• Possess extensive experience in SFDC Development and Customization with a strong understanding of Salesforce architecture.
• Demonstrate proficiency in Salesforce DevOps with a proven track record of successful deployments.
• Exhibit expertise in SFDC Service Cloud and Lightning with the ability to design and implement complex solutions.
• Have a solid grasp of SFDC Configuration ensuring systems are tailored to meet business needs.
• Experience in research and development domains is a plus providing valuable insights into innovative solutions.

Certifications Required

Salesforce Certified Technical Architect Salesforce Certified Platform Developer I

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.