Remote Tech Support Specialist.

Customer Service Specialist

Join our dynamic team as a Customer Service Specialist where you will leverage your technical knowledge and store operations expertise to enhance customer satisfaction. With a hybrid work model and rotational shifts you will play a crucial role in ensuring seamless store operations and delivering exceptional service. Your contributions will directly impact our company's success and customer loyalty.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize technical knowledge to troubleshoot and resolve customer problems related to store operations.
• Collaborate with team members to ensure smooth store operations and enhance customer experience.
• Maintain accurate records of customer interactions and transactions for future reference.
• Assist in the implementation of new store procedures and technologies to improve service delivery.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Participate in training sessions to stay updated with the latest store operations and technical knowledge.
• Ensure compliance with company policies and procedures while handling customer queries.
• Support the team in achieving customer satisfaction targets and store performance goals.
• Communicate effectively with customers in English both in writing and verbally to ensure clarity and understanding.
• Adapt to rotational shifts to provide consistent support to customers across different time zones.
• Contribute to a positive work environment by collaborating with colleagues and sharing best practices.
• Strive to exceed customer expectations and foster long-term relationships.

Qualifications

• Demonstrate strong technical knowledge relevant to store operations.
• Possess excellent communication skills in English both written and verbal.
• Have a minimum of 1 year of experience in customer service or related field.
• Exhibit problem-solving skills and the ability to handle challenging situations.
• Show adaptability to work in a hybrid model with rotational shifts.
• Display a customer-centric approach with a focus on delivering quality service.
• Be detail-oriented and capable of maintaining accurate records.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.