Remote Customer Service Representative - Remote Eligible

Customer Service Representative

Role is responsible for handling inbound calls from our guests who wish to book services at our Monro locations. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and be passionate about providing a seamless and positive experience for our customers.

Key responsibilities include:

• Answering a high volume of inbound calls from Monro guests in a professional and courteous manner.
• Fluently communicating with customers in both English and Spanish to understand their needs and book appointments for various automotive services.
• Gathering and accurately inputting customer information and appointment details into the scheduling system.
• Providing detailed information about our services, promotions, and store locations.
• Resolving customer inquiries and issues with patience and a positive attitude.
• Collaborating with team members and management to ensure customer satisfaction and achieve team goals.
• Maintaining a high level of product and service knowledge.
• Adhering to all company policies and procedures.

Qualifications include:

• Bilingual fluency in English and Spanish is required. Must be able to speak, read, and write in both languages proficiently.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to empathize with customers.
• Proficiency with computer systems and data entry.
• Ability to work in a fast-paced environment and handle a high volume of calls.
• Strong problem-solving skills and attention to detail.
• Prior experience in the automotive industry is a plus, but not required.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.