Production Support Engineer – Java & AWS

Production Support Engineer

In this role, you will provide hands-on production support for critical applications, ensuring stability, performance, and timely issue resolution across complex distributed systems. You will analyze incidents, troubleshoot technical issues, collaborate with cross-functional teams, and support continuous improvements in monitoring, reliability, and operational excellence. Your work will directly contribute to maintaining seamless business operations and enhancing the overall customer experience.

In this role, you will:

• Provide hands-on production support, including analysis and troubleshooting of production incidents.
• Use monitoring tools such as Dynatrace and log analysis tools like Splunk to identify and resolve issues.
• Work with Java 11, Spring Boot, REST and SOAP Web Services, MS SQL Server, and AWS Cloud to support and maintain production systems.
• Create monitoring dashboards and alerts using Splunk, Dynatrace, or similar tools.
• Utilize AWS services including CloudWatch, Lambda, RDS, S3, and EC2.
• Debug SOAP/RESTful web services and Spring Boot microservices to triage production issues.
• Lead and participate in P1–P2 incident calls, ensuring timely follow-up and driving permanent fixes.
• Support minor enhancements as needed.
• Participate in daily and weekly stand-ups with customers, delivery teams, and other stakeholders.
• Collaborate with cross-workstream teams to ensure smooth operations and issue resolution.
• Work with performance teams to evaluate and resolve performance-related issues.
• Communicate effectively through strong written and verbal communication skills.
• Demonstrate a proactive, self-starting mindset with a strong work ethic and a passion for learning new technologies.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position open to qualified applicants in Atlanta, GA; Charlotte, NC; or Raleigh, NC. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.

What you need to have to be considered:

• Hands-on production support experience, including incident analysis and troubleshooting.
• Strong experience with Java 11, Spring Boot, REST & SOAP Web Services, MS SQL Server, and AWS Cloud.
• Experience with monitoring tools such as Dynatrace and log analysis tools like Splunk.
• Ability to debug SOAP/RESTful web services and Spring Boot microservices for production triage.

This will help you stand out:

• Experience creating dashboards and alerts in Splunk, Dynatrace, or similar tools.
• Hands-on experience with AWS services including CloudWatch, Lambda, RDS, S3, and EC2.
• Strong collaboration skills with cross-functional and cross-workstream teams.
• Ability to lead high-priority incident calls and drive long-term solutions.
• Experience working with performance teams to resolve performance issues.
• A proactive, can-do attitude with a passion for technology and continuous learning.
• Strong communication, listening, and stakeholder-management skills.

Salary and Other Compensation: The annual salary for this position is between $55,350 to $82,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role cannot offer visa transfer or sponsorship now or in the future*

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.