Product Operations In Special Conditions - Wealth Management

Product Operations In Special Conditions - Wealth Management

Number of positions: 2

Location: Opfikon, Zurich

Duration: until 31 December 2026

Full time (42 hrs)

Office job - (not remote, not hybrid)

GERMAN & ENGLISH SPEAKING

Your Role

Are you client service oriented and have an eye for detail? Do you know how to stay calm under pressure and maintain a high level of risk awareness?

We are looking for a Product Operations Specialist to:

• enter and review new and existing Special Conditions (SOKO) based on Front Office requests
• implement SOKOs in the back-end systems
• ensure correctness and completeness of requests in a timely manner
• advise and support our Wealth Management colleagues on any SOKO related inquiries
• proactively liaise with Front, Back Office as well as Pricing colleagues to provide exceptional client service and experience

Your Team

We are the first level support to our Front Office colleagues for any Special Conditions inquiries. As Product Operations Specialist we have a broad and strong understanding of banking products, especially WM. Our knowledge and expertise enables us to provide an excellent client experience. Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your Expertise

• fluent in German and English (oral and written), French and Italian language skills are a plus

• 1-3 years banking experience with product knowledge

• confident, motivated with a can-do attitude and able to adapt to a rapidly changing environment

• sound judgement and problem-solving skills with a proactive style that delivers timely results

• high risk awareness, fostering a zero tolerance policy

• effective relationship management skills, able to show situational awareness and initiative to self-challenge and/or challenge others

• great communicator, able to build, maintain and enhance relationships at all levels

• previous client services experience, within the financial services industry

• ability to work in a dynamic environment and demonstrate high level of flexibility, positive attitude and result driven mindset

• ready to work 5 days per week from the office

• demonstrate ability to deliver outputs with accuracy and high quality of service delivery

• demonstrate flexibility to work and partner with different teams based on business requirements and change of work prioritization

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.