Process Executive (voice Support – Korean Language)

Process Executive (Voice Support – Korean Language)

Location: KL, Malaysia

Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.

Core Competencies:

Excellent written, reading & spoken communications skills in English & Required Language (Korean is a must) and additional Cantonese will be preferable and understanding of local culture.

The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.

Great interpersonal.

Excellent attendance record.

Excellent timekeeping.

Possess the ability to work in a team environment as well as independently.

Sense of ownership and pride in your performance and its impact on the team.

Experience in data analysis and reports (not mandatory).

Have extensive exposure to customer service (not mandatory).

Set a healthy environment in the team and positive mind frame in the individual.

Ability to work in a fast-paced, constantly evolving environment.

Proven track record of exceptional performance and high productivity.

Quick learning and understanding complex processes.

Roles & Responsibilities:

Listing Review (Verify and review information as per policy and guidelines).

Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.

Basic Listing Review.

Listing verification. Identify spam trends and escalate to relevant teams.

Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

Gather information via outbound calls to businesses.

Work collaboratively with the Team Leads

Other requirements:

Candidate should be comfortable to work in normal working hours and work overtime.

Ability to work with a high degree of accuracy (great attention to detail / content review).

Ability to work in a fast-paced environment with minimal supervision.

Customer service orientation and ability to work in a team.

Strong keyboard and analytical skills.

Ability to perform in adverse situations.

About Cognizant:

Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com.

What we offer:

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.