Process Executive - operations

Process Executive-Operations

We are seeking a dedicated Process Executive-Operations with 3 to 4 years of experience to join our team. The ideal candidate will have expertise in Unified Service Desk and Service Desk along with domain skills in Procure to Pay Account Payable PO expediting and Finance & Accounting. This hybrid role offers the opportunity to work in a dynamic environment contributing to the efficiency and effectiveness of our operations.

Responsibilities

• Manage and streamline the Unified Service Desk operations to ensure seamless service delivery.
• Oversee the Service Desk processes ensuring timely resolution of issues and maintaining high customer satisfaction.
• Coordinate Procure to Pay processes ensuring accuracy and compliance with company policies.
• Expedite purchase orders to ensure timely delivery of goods and services minimizing delays in operations.
• Handle Account Payable tasks ensuring all invoices are processed accurately and on time.
• Collaborate with the Finance & Accounting team to maintain accurate financial records and reports.
• Implement process improvements to enhance operational efficiency and reduce costs.
• Provide support and guidance to team members fostering a collaborative work environment.
• Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with all relevant regulations and standards in financial operations.
• Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
• Utilize technical skills in Unified Service Desk and Service Desk to troubleshoot and resolve issues.
• Maintain up-to-date knowledge of industry trends and best practices to drive continuous improvement.
• Qualifications
• Possess strong technical skills in Unified Service Desk and Service Desk.
• Demonstrate expertise in Procure to Pay Account Payable and PO expediting.
• Have a solid understanding of Finance & Accounting principles.
• Exhibit excellent problem-solving and analytical abilities.
• Show proficiency in process improvement methodologies.
• Display strong communication and interpersonal skills.
• Be adaptable to a hybrid work model and flexible in a dynamic environment.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.