Polish Speaking Service Desk Agent

Polish Speaking Service Desk Representative

Job location: Budapest, Hungary, 9^th District, Mill Park office building

Role type: permanent

Full time employment, 40 hours/week

Normal office hours

Hybrid work mode: office attendance is required once per week

Our Benefits

• Competitive salary
• Health insurance package at a private clinic
• Annual bonus
• Risk and accident insurance
• Cafeteria
• Language course reimbursement
• Relocation package
• All You can Move Sportpass

Job Responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

You Are

• Advanced or native in Polish language and in English
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Hungarian knowledge is preferred but not a must
• Open to work in shifts

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.