Patient Coordinator – Customer Service Specialist

PE-Revenue Cycle Management Specialist

Join our team as a PE-Revenue Cycle Management Specialist where you will play a crucial role in optimizing revenue processes within the healthcare sector. With a focus on patient calling and provider interactions you will utilize your expertise in MS Excel to enhance efficiency and accuracy. This entry-level position offers a dynamic work environment with opportunities for growth and development.

Responsibilities

• Manage and streamline revenue cycle processes to ensure timely and accurate billing and collections.
• Utilize MS Excel to analyze and report on financial data identifying trends and areas for improvement.
• Conduct patient calling to verify insurance information and resolve billing inquiries.
• Collaborate with healthcare providers to ensure accurate documentation and coding for billing purposes.
• Maintain up-to-date knowledge of industry regulations and compliance standards.
• Assist in the development and implementation of process improvements to enhance revenue cycle efficiency.
• Provide support to the finance team in reconciling accounts and resolving discrepancies.
• Monitor and track key performance indicators to assess the effectiveness of revenue cycle operations.
• Communicate effectively with patients and providers to address and resolve billing issues.
• Participate in team meetings and contribute to discussions on best practices and process enhancements.
• Ensure data integrity and confidentiality in all patient and financial records.
• Support the preparation of financial reports and presentations for management review.
• Contribute to the overall success of the company by optimizing revenue processes and enhancing customer satisfaction.

Qualifications

• Demonstrate proficiency in MS Excel including the ability to create and analyze complex spreadsheets.
• Exhibit strong communication skills for effective patient calling and provider interactions.
• Show attention to detail and accuracy in managing financial data and documentation.
• Possess a basic understanding of healthcare billing and coding practices.
• Display a proactive approach to problem-solving and process improvement.
• Have the ability to work collaboratively in a team-oriented environment.

Certifications Required

Certified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.