Operations & Team Lead With Italian Or French - Remote Eligible

Job Title

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the Team

The team consists of 30 agents located across multiple countries, managed remotely to ensure seamless operations. This diverse group handles local driver coordination, operational support, and compliance tasks while working closely with various stakeholders. As a bridge to middle management, this position entails planning, executing, and managing a team and delivering the stated SLAs in addition to assisting in initiatives at a process level.

About the Role

• Manage team of local drivers.

• Create and deliver daily work packets to local drivers.

• Troubleshoot vehicle and operational issues and escalate system wide issues when necessary.

• Monitor daily production and quality, collect and analyze data in order to recognize trends and potential problem areas.

• Schedule preventative maintenance for cars.

• Plan and execute all driver training and new operational launches.

• Interface with Vendor manager to continually improve overall operations process

• Ensure compliance with local laws and regulations when interacting with the public, press, or law enforcement.

• May need to interact with members of the public, press or local law enforcement.

• Ensure all SLAs are met.

• Share feedback to pod leads and team leads.

• Prepare reports and presentations for internal and client meetings / reviews.

• Ensure attrition is controlled within the desired limits as set internally.

• Prepare / assist in preparation of risk mitigation plans.

• Effectively utilizing the resources basis requirement.

Skills and Experience

• Graduate in any stream or equivalent work experience.

• Fluent in English and Italian OR French with the ability to effectively communicate and collaborate with stakeholders in the respective language.

• Self-motivated and proactive individual with a demonstrated ability to take initiative and drive projects to completion without constant supervision.

• Possesses a strong sense of accountability and consistently delivers high-quality results, minimizing the need for constant managerial oversight.

• Excellent problem-solving and analytical skills.

• Excellent communication skills and the ability to manage multiple and diverse stakeholders.

• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment, and ability to navigate through ambiguity.

• Attention to detail - advanced ability to work and do analysis with spreadsheets.

• Process-oriented - able to clearly document processes.

• Strong leadership and team management skills, demonstrated through a track record of successfully leading and motivating teams to achieve operational excellence.

We Offer

Pleasant and inspiring working atmosphere,

Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,

Professional development and clear career path,

Training & development opportunities,

Extensive benefits package: meal vouchers - 80 BGN per month, Multisport card - 66 BGN per month, annual leave - 24 days per year, additional health insurance - Luxury Premium (the insurer is "Doverie")

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.