Okta Platform Operations Support Specialist - Remote - Remote Eligible

Okta Platform Operations Support Specialist

We are seeking a diligent and technically proficient Okta Platform Operations Support Specialist to join our team. This role is crucial for maintaining the stability, security, and accessibility of our Okta Identity Platform, serving both our internal workforce and external customer applications. The successful candidate will focus on Level 1/Level 2 operational support, incident resolution, and routine platform maintenance, strictly adhering to established procedures.

Key responsibilities include:

• Okta Incident Management & Resolution
• Workforce Applications: Provide hands-on support for the triage, diagnosis, and operational resolution of reported incidents impacting the Workforce Okta environment.
• Customer Identity and Access Management (CIAM): Deliver defined Level 2 operational support for designated CIAM applications, following the established Service Run Book.
• Focus: Quickly identify, troubleshoot, and resolve operational issues within the platform's defined scope, escalating complex or out-of-scope problems (e.g., Level 3 engineering, root cause analysis requiring code changes, infrastructure defects) to the appropriate teams.
• New Application Onboarding
• Execute standard, repetitive onboarding processes for integrating new applications into the Okta Workforce tenant.
• Perform basic integration and configuration tasks strictly according to customer-defined and documented procedures.
• Ensure smooth enablement of new applications by accurately following checklists and documentation.
• Okta Workforce Tenant Maintenance
• Monitor and provide operational support for routine maintenance activities, including:
• Workforce tenant service account password rotation.
• Monitoring and troubleshooting of Active Directory (AD) synchronization jobs.
• Management of certificate renewals within the Okta ecosystem.

Required skills and qualifications include:

• Experience: Proven operational support experience with Okta Identity Cloud for both Workforce (SSO, MFA, Lifecycle Management) and preferably CIAM functionalities.
• Technical Proficiency: Solid understanding of core identity and access management concepts (e.g., SAML, OAuth 2.0, OIDC, SCIM).
• Troubleshooting: Strong analytical and problem-solving skills, with the ability to triage incidents, diagnose root causes (operational), and apply quick, stable resolutions.
• Attention to Detail: Meticulous adherence to documented procedures, run books, and security policies is critical, especially for application onboarding and platform maintenance.
• Communication: Excellent communication skills for clearly documenting incident resolution and coordinating with internal teams for required access, logs, or approvals.

Environment: Experience working in a large, enterprise environment is highly desirable.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Application Accepted: 12/25/2025

The annual salary for this position is between $84,600- $154,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!