Network Operations Engineer
Cognizant
Network Operations Engineer
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
The Network Operations Engineer is responsible for proactive monitoring, troubleshooting, and incident management in a 24x7 network operation environment. This role involves maintaining network documentation, coordinating with site technicians, OEM vendors, and other stakeholders and ensuring network reliability and performance.
Key Responsibilities
Monitor network performance and detect anomalies.
Respond to alerts and manage incident tickets.
Perform diagnosis and SOP-based issue resolution.
Track and follow up on open tickets.
Maintain network documentation and perform incident trend analysis.
Diagnose and resolve complex network issues.
Perform root cause analysis to prevent recurrence of problems.
Respond to security incidents and support during major P1/P2 incidents.
Implement and maintain network configurations, patching, and vulnerability management.
Coordinate with site technicians, OEM vendors, and telcos.
Assist during scheduled maintenance and communicate with stakeholders.
Maintain detailed documentation of network configurations and architecture.
Create and update SOPs and provide training to L1 technicians.
Qualifications
Bachelor鈥檚 degree in Computer Science, IT, or a related field.
Minimum of 2 years of experience in network operations.
Knowledge of network hardware including routers, switches, and wireless devices.
Strong troubleshooting and problem-solving skills.
Good communication and coordination abilities.
Qualifications
Bachelor鈥檚 degree in Computer Science, IT, or a related field.
Minimum of 5 years of experience in network operations with at least 1 year in a lead role.
Strong knowledge of network hardware including routers, switches, and wireless devices.
Excellent problem-solving skills and ability to handle complex network issues.
Good communication skills and ability to lead a team.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and build a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe that our culture makes us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Pol铆tica de Acci贸n Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibir谩n consideraci贸n para el empleo sin distinci贸n de sexo, identidad de g茅nero, orientaci贸n sexual, raza, color, religi贸n, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra caracter铆stica protegida por la ley.
What we offer
- The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents 鈥攆rom day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.