Messaging Engineer - Microsoft 365

Messaging Engineer- Microsoft 365

Location: Detroit, MI (Hybrid -3 days in Office)

The Messaging Engineer – Microsoft 365 is responsible for providing advanced operational and technical support for the client's enterprise messaging and collaboration environment.

Key Responsibilities

Messaging Support (Level 3)

• Provide third-level (L3) support for complex messaging incidents and service requests.
• Act as an escalation point for advanced troubleshooting and root cause analysis.
• Take ownership of incidents through resolution, ensuring timely communication and updates.

End-User Messaging Support

• Troubleshoot advanced Outlook issues across:
• Outlook Desktop
• Outlook on the Web (OWA)
• Mobile clients
• Perform profile rebuilds, OST file repairs, calendar synchronization troubleshooting, and add-in management.

Mailbox & Access Management

• Manage mailbox provisioning, de-provisioning, and enablement for on-premises Exchange and Exchange Online.
• Administer and audit mailbox permissions, including:
• Full Access
• Send As
• Send on Behalf
• Calendar delegation and folder-level permissions

Group Administration

• Create, modify, and maintain Distribution Lists, Security Groups, and Microsoft 365 Groups.
• Manage group ownership, membership, and access controls.

Monitoring & Optimization

• Monitor the messaging environment to ensure availability and performance.
• Identify optimization opportunities and support proactive issue prevention.

Documentation

• Develop and maintain operational documentation, including:
• Knowledge articles
• Runbooks
• Playbooks

Required Qualifications

• 5+ years of experience implementing, administering, and supporting Microsoft Exchange and Microsoft 365 services.
• Strong hands-on experience with Exchange Online and hybrid Exchange environments.
• Experience supporting Microsoft Teams.
• Solid understanding of:
• Windows Server OS
• Active Directory
• DNS, mail routing, load balancing, and TLS
• Experience with M365 implementations and migrations.
• Strong verbal and written communication skills.
• Proven problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Customer-service oriented with a proactive and self-directed work style.

Applications will be accepted until 5/4/2026

The annual salary for this position is between $49,001– $90,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.