L3 Support Desktop Engineer

Desktop Engineer

About the role: As a Desktop Engineer you will make an impact by providing advanced technical support that keeps our end-user environment running smoothly. You will resolve complex issues, support executive users, drive root cause analysis, and ensure a reliable Windows and macOS experience across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Senior Manager.

In this role, you will: Own and resolve high-impact L3 support issues beyond Tier 1 capabilities. Perform root cause analysis and implement long-term fixes. Provide discreet, high-touch support for executives and VIP users. Troubleshoot advanced issues across operating systems, VDI, application integrations, and business tools. Support and optimize Windows and macOS environments. Use tools such as ServiceNow and Nexthink to improve service quality and user experience. Partner with networking and infrastructure teams on cross-functional issues. Deliver remote and deskside support with a focus on strong customer experience. Contribute to ongoing improvements in IT processes and service delivery.

Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco, CA.

What you need to have to be considered: 5+ years in IT infrastructure or end user support roles. Deep experience resolving L3 issues in a corporate environment. Expert proficiency with Windows 10 and 11, including large fleet management. Strong hands-on knowledge of macOS support. Solid understanding of incident management and root cause analysis. Experience with VDI environments and complex application troubleshooting. Hands-on experience with ServiceNow.

These will help you stand out: Strong communication skills and comfort supporting executive users. ITIL Certification. CompTIA Network+. Microsoft Certified: Modern Desktop Administrator Associate.

Salary and Other Compensation: Applications will be accepted until December 10, 2025. The annual salary for this position is between $63,500 - $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other employment-related information: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.