Junior Systems Engineer - Service Now

Junior Systems Engineer – Service Now

The Junior Systems Engineer – Service Now, will support incident management and technical operations, focusing on Service Desk, ServiceNow, and Windows systems. This office-based role involves rotational shifts and requires advanced level in English, Portuguese, and Spanish. Key responsibilities include resolving incidents, maintaining system performance, conducting root cause analysis, and collaborating on process improvements. Candidates should hold certifications such as ITIL Foundation and Microsoft Certified: Windows Server Fundamentals.

In this role, you will:

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
• Provide technical support and guidance to users through the Service Desk.
• Utilize Service Now to track management and resolve incidents and service requests.
• Collaborate with team members to identify and implement process improvements.
• Ensure all incidents are logged, prioritized, and resolved within agreed service levels.
• Conduct root cause analysis to prevent incidents.
• Maintain and support Windows-based systems to ensure optimal performance.
• Develop and maintain documentation for system configurations and procedures.
• Communicate effectively with stakeholders to provide updates on incident status.
• Participate in rotational shifts to provide 24/7 support coverage.
• Monitor system performance and take proactive measures to prevent issues.
• Assist in the deployment and configuration of new systems and applications.
• Contribute to the development of training materials for end-users.

Work model: On Site

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Bachelor's degree
• Advanced English and Spanish
• Demonstrate strong problem-solving skills and attention to detail.
• Possess excellent communication skills in English, Portuguese, and Spanish.
• Show proficiency in using Service Now for incident management.
• Have a solid understanding of Windows operating systems.
• Exhibit the ability to work effectively in a team-oriented environment.
• Display a customer-focused approach to service delivery.
• Hold a relevant certification such as ITIL Foundation or Microsoft Certified: Windows Server Fundamentals.

These will help you stand out:

• ITIL Foundation
• Microsoft Certified: Windows Server Fundamentals

Please, upload your resume in English. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.