Java Production Support Manager

Java Production Support Manager

We are seeking an experienced Java Production Support Manager to lead and optimize service operations for mission-critical Java-based applications. This role requires a strong foundation in ITIL processes, deep understanding of production environments, and proven leadership in managing complex support ecosystems. You will ensure system stability, reliability, and performance while driving continuous improvement and automation initiatives. The ideal candidate combines technical expertise in Java technologies with exceptional problem-solving, stakeholder management, and team leadership skills.

As a Java Production Support Manager, you will oversee end-to-end production support for enterprise Java applications, ensuring seamless operations and rapid incident resolution. You will lead a team responsible for monitoring, troubleshooting, and maintaining application health, while collaborating with development, infrastructure, and business teams to prevent issues and enhance observability. Your responsibilities include managing incident, problem, and change processes, implementing automation to reduce manual effort, and driving proactive measures to improve system reliability. This role offers the opportunity to influence service excellence and deliver high-impact solutions in a dynamic, fast-paced environment.

In this role, you will:

Key Responsibilities

• Team Leadership
• Incident & Problem Management
• Process Improvement
• Performance & Metrics Reporting
• Stakeholder Communication
• Release & Change Management

Key Focus Areas

• Monitoring & Alerting
• Stability & Reliability
• Proactive Problem Solving
• Improving Observability

Identify Automation areas & implementation

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Bachelor's degree in computer science, IT, Engineering.
• 15+ years in IT support, customer service, or technical support with 5+ years in a leadership or supervisory role.
• Experience with ITIL processes (Incident, Problem, Change Management)
• Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS
• Software/Applications: Support tools (ServiceNow, Jira)

Leadership & Soft Skills:

• Strong communication (written & verbal) & interpersonal skills.
• Problem-solving & analytical skills.
• Team management, motivation, and mentoring.
• Customer service orientation & stakeholder management.
• Ability to work under pressure, prioritize, and adapt.
• Process Knowledge: Understanding of project life cycles, continuous improvement, and process management.

Additional Information

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until January 18, 2026.

The annual salary for this position is between $65,000 - $110,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.