Java Production Support Engineer

Java Production Support Engineer

We are looking for a skilled Java Production Support Engineer to ensure the stability, reliability, and performance of mission-critical Java-based applications in a fast-paced enterprise environment. This role focuses on monitoring, troubleshooting, and resolving production issues while driving automation and continuous improvement. The ideal candidate combines strong technical expertise in Java technologies with problem-solving skills and a solid understanding of ITIL processes to maintain seamless operations and minimize downtime.

As a Java Production Support Engineer, you will be responsible for end-to-end support of Java applications in production. Your day-to-day activities will include monitoring system health, analyzing logs and metrics, debugging application issues, and collaborating with development and infrastructure teams to resolve incidents quickly. You will also contribute to root cause analysis, implement automation to reduce manual effort, and ensure compliance with security and operational best practices. This role requires adaptability, attention to detail, and a proactive approach to improving system reliability and efficiency.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

In this role, you will:

· Monitoring & Alerting

· Incident Management

· Troubleshooting

· Root Cause Analysis

· Automation

· Documentation

· System Enhancement

· On-call Support

· Key Duties:

· Debugging application code and supporting servers

· Managing system upgrade and migrations

· Ensuring security best practices and compliance

· Analyzing logs, metrics and data for insights

· Communicating status updates to stakeholders

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

What you need to have to be considered:

• Bachelor's degree in Computer Science, IT, Engineering,
• 10+ years in IT support, customer service, or technical support
• Experience with ITIL processes (Incident, Problem, Change Management)
• Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS.
• Software/Applications: Support tools (ServiceNow, Jira).

Leadership & Soft Skills:

• Strong communication (written & verbal) & interpersonal skills.
• Problem-solving & analytical skills.
• Team management, motivation, and mentoring.
• Customer service orientation & stakeholder management.
• Ability to work under pressure, prioritize, and adapt.

· Process Knowledge: Understanding of project life cycles, continuous improvement, and process management.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until January 18, 2026.

The annual salary for this position is between $60,000 - $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.