IT Operations Analyst – Manufacturing & Iot - onsite

Information Technology Analyst – IoT

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things—but with it, our modern connected products facilitate a unified way of life enjoyed by all.

The Information Technology Analyst – IoT will serve as a key liaison between IT and other departments, ensuring seamless communication and collaboration. This role is responsible for developing technology strategies, managing infrastructure, and supporting critical systems in a regulated manufacturing environment.

Key responsibilities include:

• Act as the primary interface between IT and business units to align technology solutions with organizational needs.
• Develop and implement technology upgrade and replacement strategies.
• Participate in business discussions to provide technical insights and optimize application usage.
• Design, configure, integrate, implement, and troubleshoot process control, automation, laboratory, and manufacturing systems.
• Manage IT projects using established project management methodologies, ensuring delivery on time and within budget.
• Install, maintain, and troubleshoot server hardware/software in multi-server, multi-platform environments.
• Maintain LAN-connected devices (printers, access points, switches, routers, workstations) and resolve network connectivity issues.
• Oversee IT Change Control processes for infrastructure and software changes.
• Provide user training on business applications (e.g., Microsoft Office) as needed.
• Manage Acronis system backups and user account/access control for GxP and Active Directory systems.
• Deliver Level 1 support for POMSnet and Bartender printing systems.
• Collaborate with corporate IT teams, outsourced partners, and vendors to ensure smooth operations.
• Create and maintain SOPs and work instructions for IT processes.

Required knowledge and skills include:

• Experience in GxP-regulated environments and pharmaceutical industry compliance.
• Hands-on experience with manufacturing systems (MES, Waters Empower/Nugenisis, Zebra/Sato printers, SCADA, SAP).
• Strong technical expertise in server hardware/software, networking, and storage technologies (Windows Server 2008/2012/2016, Windows 7/10, VMware vSphere/vCenter).
• Proficiency in client/server architecture, Active Directory, and networking concepts.
• Project management skills with strong organizational and time management capabilities.
• Ability to respond to critical system issues and perform updates outside normal business hours.
• Customer-focused, collaborative, and team-oriented mindset.
• Familiarity with aseptic manufacturing environments.

Compensation: $70,000 to $74,000 +/- and this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted by 1/03/2026.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.