IT Field Services Engineer

IT Field Services Engineer

Location: Belgium

About The Role

As an IT Field Services Engineer, you will make an impact by ensuring reliable IT services for end-users through on-site and remote technical support. You will be a valued member of the IT Infrastructure team and collaborate closely with network, security, and other IT teams to resolve complex issues and deliver exceptional service.

In This Role, You Will:

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices.
• Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service.
• Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks.
• Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity.
• Perform preventive maintenance, apply patches, updates, and security configurations as per company standards.

Work Model

This is an onsite position requiring presence at client or Cognizant offices in Belgium.

What You Need To Have To Be Considered

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• 4–6 years in IT support or field services role.
• Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems.
• Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security.
• Experience with ticketing systems (ServiceNow) and remote support tools.
• Excellent communication and customer service skills; ability to work independently.
• Basic proficiency in French or Dutch.

These Will Help You Stand Out

• CompTIA A+, Network+, or equivalent certifications.
• ITIL Foundation certification (optional but desirable).

What We Offer

• Health insurance and life cover.
• Car or mobility budget.
• Work-from-home allowance.
• 32 vacation days.
• Pension plan.
• Luncheon vouchers and EcoCheques.
• Travel insurance and coverage for travel & entertainment costs.
• Laptop and mobile phone with subscription.

Contact the Recruiter

Lucia Velasco Email: Lucia.Velasco@cognizant.com Phone: +32 493 89 16 33

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents —from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.