Ibmi/as400 Production Support Specialist

IBMi/AS400 Infrastructure Monitor

Cognizant is seeking an IBMi/AS400 Infrastructure Monitor to support the IBMi infrastructure for RxClaims. This position will perform level 1 monitoring of all IBMi environments. The team is responsible for 24x7x365 monitoring of all IBMi lpars, along with processing all backups. This role will also involve monitoring the IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs on IBMi, Tidal jobs and all IBMi servers and storage.

This is a remote opportunity within the US. Candidate must be currently living in the US and must have valid work authorization. We are unable to offer any visa sponsorship.

The salary range for this role will be between $64,000 and $74,000 depending on skills and experience of the candidate.

Applications will be accepted until 8/25/2025.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Responsibilities

· The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.

· The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or 'location' of the message.

· Responsible for processes, training, continuous improvement, system automation.

· System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,

· Contact different teams if requested by on-call

· For application upgrade events, place job queues on HOLD for MOD and Patch instances,

· Responsible for performing and monitoring all backups on the IBMi Platform.

Required Qualifications

· 2+ years of IBMi/AS400 monitoring experience.

· Experience performing backups

· Experience using ticketing tools such as ServiceNow

· Strong communication and personal interaction skills.

· Ability to work in a flexible shift environment (24 x 7).

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.