Hybrid Customer Service Representative - Heredia

Job Opportunity

This role focuses on delivering exceptional customer service by leveraging technical expertise in Customer Voice. The candidate will ensure seamless user experiences and contribute to procurement processes. The hybrid work model offers flexibility while maintaining a collaborative environment.

Responsibilities

• Provide prompt and accurate responses to customer inquiries ensuring high levels of satisfaction and resolution.
• Utilize technical expertise in Customer Voice to address customer concerns and improve service delivery.
• Collaborate with cross-functional teams to enhance user experience and streamline communication channels.
• Analyze customer feedback to identify areas for improvement and implement actionable solutions.
• Maintain detailed records of customer interactions and follow up to ensure issues are resolved effectively.
• Assist in optimizing procurement processes within the Procure to Pay domain to enhance operational efficiency.
• Develop and implement strategies to improve customer engagement and retention.
• Monitor and report on key performance indicators related to customer service and procurement activities.
• Ensure compliance with company policies and procedures while addressing customer needs.
• Provide training and support to team members on best practices in customer service and procurement.
• Stay updated on industry trends and emerging technologies to continuously improve service offerings.
• Contribute to the development of user-friendly tools and resources to enhance the customer experience.
• Foster a positive and inclusive work environment that aligns with the company’s values and mission.

Qualifications

• Demonstrate proficiency in Customer Voice with a proven ability to resolve customer issues effectively.
• Showcase familiarity with user experience principles and their application in customer service scenarios.
• Possess knowledge of Procure to Pay processes particularly within procurement operations.
• Exhibit strong communication and interpersonal skills to build rapport with customers and team members.
• Display analytical skills to interpret customer feedback and recommend improvements.
• Show adaptability in a hybrid work model while maintaining productivity and collaboration.
• Highlight attention to detail in maintaining accurate records and ensuring compliance.
• Demonstrate problem-solving abilities to address challenges and drive positive outcomes.
• Present a customer-centric mindset with a focus on delivering value and satisfaction.
• Possess organizational skills to manage multiple tasks and prioritize effectively.
• Exhibit a proactive approach to learning and applying new technologies in customer service.
• Showcase teamwork and a commitment to contributing to the company’s overall success.
• Maintain professionalism and empathy in all customer interactions to uphold the company’s reputation.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.