Hybrid Customer Service Representative - Entry Level - Remote Eligible

Customer Service Professional

We are seeking a proactive and detail-oriented Customer Service Professional with 0 to 1 years of experience to join our team. The ideal candidate will excel in communication and possess strong skills in MS Excel. This role involves supporting procurement processes and enhancing user experience all while working from the comfort of your home during day shifts.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize MS Excel to manage and analyze data for procurement processes.
• Collaborate with team members to improve user experience and streamline operations.
• Support procurement activities by ensuring accurate data entry and documentation.
• Communicate effectively in English to liaise with clients and stakeholders.
• Monitor customer feedback and suggest improvements to enhance satisfaction.
• Assist in developing strategies to optimize procurement workflows.
• Maintain up-to-date knowledge of industry trends and best practices.
• Ensure compliance with company policies and procedures in all tasks.
• Contribute to team meetings and provide insights for process improvements.
• Develop reports and presentations using MS Excel to support decision-making.
• Engage in continuous learning to enhance skills and knowledge in procurement and user experience.
• Work independently and manage time effectively to meet deadlines.
• Demonstrate proficiency in English communication to interact with diverse clients.
• Exhibit strong skills in MS Excel for data management and analysis.
• Possess a basic understanding of procurement processes and user experience principles.
• Show willingness to learn and adapt to new tools and technologies.
• Display attention to detail and accuracy in all tasks.
• Have the ability to work collaboratively in a remote team environment.
• Show initiative in identifying areas for improvement and suggesting solutions.

Certifications Required

Microsoft Office Specialist Certification in Excel

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.