Hybrid Customer Service Specialist - Healthcare - - Remote Eligible

SPE-Ins Claims

We are seeking a skilled professional for the role of SPE-Ins Claims with 2 to 5 years of experience in customer service and workers compensation claims. The ideal candidate will work from home managing claims efficiently and providing exceptional service to our clients. Proficiency in Spanish is essential as well as the ability to adapt to rotational shifts. This role does not require travel.

Responsibilities

• Manage and process workers compensation claims with accuracy and efficiency ensuring compliance with company policies and regulations.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance client satisfaction.
• Utilize strong communication skills to interact with clients and stakeholders ensuring clear and effective information exchange.
• Analyze claims data to identify trends and recommend improvements to streamline processes and reduce costs.
• Collaborate with team members to ensure seamless workflow and achieve departmental goals.
• Maintain detailed records of claims and communications ensuring data integrity and confidentiality.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs.
• Utilize Spanish language skills to communicate effectively with Spanish-speaking clients enhancing service delivery.
• Stay updated on industry trends and regulatory changes to ensure compliance and best practices.
• Provide feedback and insights to management to support continuous improvement initiatives.
• Utilize problem-solving skills to address complex claims issues and develop effective solutions.
• Participate in training and development programs to enhance skills and knowledge in claims management.
• Contribute to a positive work environment by supporting team members and fostering collaboration.

Qualifications

• Possess strong customer service skills with a focus on client satisfaction and relationship building.
• Have experience in workers compensation claims demonstrating knowledge of industry practices and regulations.
• Be proficient in Spanish with the ability to read write and speak fluently.
• Demonstrate excellent communication and interpersonal skills with the ability to work effectively in a remote setting.
• Show adaptability to rotational shifts maintaining productivity and focus.
• Exhibit strong analytical skills to assess claims data and identify improvement opportunities.
• Have a proactive approach to problem-solving with the ability to develop innovative solutions.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.