GCP AI Engineer

Contact Center AI Prompt Engineer

As an AI Prompt Engineer, you will make an impact by developing and optimizing conversational AI agents on the Google Cloud Platform (GCP). You will be a valued member of the AI Solutions team and work collaboratively with developers, product managers, and business stakeholders.

In This Role, You Will:

• Architect and deploy end-to-end conversational AI agents and virtual assistants on GCP.

• Craft and refine prompts for generative AI models to ensure accurate and helpful responses.

• Design natural and effective conversational flows for voice and chat agents.

• Integrate conversational agents with backend systems and APIs.

• Monitor and optimize AI agent performance using MLOps best practices.

Work Model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Bridgewater, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What You Need To Have To Be Considered:

• Extensive hands-on experience with Google Cloud Platform, including Vertex AI and Dialogflow CX.

• Proficiency in Python for building integrations and data analysis.

• Experience with REST APIs, webhooks, and data management systems.

• Strong understanding of human language, syntax, and conversational nuances.

• Proven experience in crafting effective prompts for LLMs and generative AI.

These Will Help You Stand Out:

• Experience in designing engaging and logical conversational flows.

• Strong analytical and critical thinking skills for troubleshooting and optimization.

• Excellent communication and collaboration skills.

• Ability to stay current with evolving AI technologies and tools.

• Understanding of responsible AI principles including safety and fairness.

Applications will be accepted until Nov 15, 2025.

The annual salary for this position is between $80,000 – $130,000 depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.