Field Support Representative Level 1

Field Support Representative Level 1

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Location: Portland, OR

Mandatory skills:

• Support for the handhelds, laptops, and scanner devices
• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas.
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

Job Description

Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

Where required, provide support for the Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices.

Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

Stage Build and Image systems with standard client image (aka eCore).

Job Qualifications

Good Communication Skills.

Good Analytic/Troubleshooting Skills.

Strong working knowledge of MS Windows Operating System.

Working knowledge of MS Office and basic business application.

Good Customer Support Skills.

Minimum 2 years desk side support services.

Basic knowledge of networks, telecom, and compute/storage.

Basic knowledge of mobile device support.

Provide smart Hands and Feet support for across teams on demand

Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

Co-ordination for cable patching with Vendors or enable on demand.

Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

Installing and configuring hardware and software components to ensure usability by end users

Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

Experience in supporting overall manufacturing / lab IT systems and IT devices

Familiarity with manufacturing, lab or distribution center IT equipment

Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

Advanced Microsoft skills (server support, etc.)

Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

Strong focus on quality and attention to detail

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.