Field Services IT Support Specialist

Technical Support Specialist

Responsible for supporting and maintaining end-user devices including Windows and Mac computers, mobile devices, and peripherals. Manage inventory and perform audits and disposals as needed. Provides technical assistance at the Tech Lounge, resolves hardware/software issues, installs updates, and supports remote/on-site troubleshooting.

In this role, you will:

• Use tools and processes to support end-user computing devices including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals.
• Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business.
• Answering customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, managing updates and providing technical support.
• Hands and feet support for network servers and conferencing teams.
• Installing, maintaining, and troubleshooting required client software and hardware whether onsite or remotely.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in For Mill, SC.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What do you need in this role?

• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required.
• Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred.
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests.
• Experience with a ticketing system- ServiceNow.
• Expected to have in-depth knowledge of the latest technology used in Mac/Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
• Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software.
• Assist in developing and documenting improvements to current processes.
• Provide technical support for events, video conferencing, and audio/visual setups.

Salary and Other Compensation:

Applications will be accepted until September 12, 2025.

The annual salary for this position is between $59,500 to $68,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.